Anetrice Luckett
Aurora,Il
Summary
Dedicated individual with 20 years of experience in customer service. Have 13 years of Clerical experience. Individual who performs great customer service. Customers are number one priority to ensure that their needs and concerns are met. Am skillful at decision making, attention to details, analytical skills and communication skills. Have leadership skills such as active listening skills, empathy, and organizational skills. Have recruiting and management skills. A team player and a result driven individual. Motivated individual who is adaptable and flexible to any change in any situation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Event Planner
Nikki S Creations & Event Planning
11.2018 - Current
- Build Customer Rapport
- Meet with customers to discuss financial budget and details of event
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Selected and ordered décor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Paraprofessional
Gregory Middle School
08.2017 - Current
- Assisted students with IEPs with their assignments to ensure that their assignments were completed.
- Corrected any behaviors that shall arise by reminding them to correct their unacceptable behaviors.
- Followed students IEP plan to make sure that they were using plan that will make their correction of behaviors to be positive
- Assisted students in activities such as P.E, Arts and Crafts and Field trips
- Assisted classroom teacher with any grading, passing out classwork, and following up with students who needed. help
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Secretary
Pine Meadows Apartment
06.2009 - Current
- Organized Tenants file records
- Maintained QuickBooks tasks.
- Completed application screening.
- Answered phone calls and responded to emails.
- Completed Background checks.
- Write emails and letters.
- Arrange meetings and travel.
- Order office supplies.
- Proficient in Microsoft Office
- Scheduled appointments and conducted follow-up calls to clients.
Assistant Manager
Walmart
09.2008 - 05.2016
- Problem solved customers concerns by listening and having Empathy.
- Listened and problem solved, customers and employees' concerns.
- Answered customer calls regarding any inquiries regarding product.
- Assisted customers with returns and exchange of product.
- Assisted Store manager with daily operations.
- Forecast sales and followed store budget.
- Finalized payroll.
- Oversees store cash and verified bank deposits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Delegated tasks to employees and followed up to ensure task were completed.
- Planned and organized floor plan setups and completion I did recruit for new hire, completed Employee Evaluations, and completed Employee schedules.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelors - Business Management
Capella University
Minneapolis, MN08.2023
Certificate -
Nicor Gas Academy, Cohort
Aurora, IL08.2022
High School Diploma - undefined
West Aurora High School
6.1995
Skills
- Planning and Organization
- Vendor and contract negotiations
- Marketing and promotions
- Time management
- Venue selection
- Budgeting
Certification
Paraprofessional License
CPR certified
Food Safety Manager Certified
OSHA 10 certified
Timeline
Event Planner
Nikki S Creations & Event Planning
11.2018 - Current
Paraprofessional
Gregory Middle School
08.2017 - Current
Secretary
Pine Meadows Apartment
06.2009 - Current
Assistant Manager
Walmart
09.2008 - 05.2016
Bachelors - Business Management
Capella University
Certificate -
Nicor Gas Academy, Cohort
High School Diploma - undefined
West Aurora High School
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