Anetrice Scisney
Dallas
Summary
Dynamic customer support professional with extensive experience at AXS Ticketing, excelling in conflict resolution and productivity optimization. Proven track record in enhancing customer satisfaction through effective communication and team collaboration. Skilled in CRM tools and help desk systems, consistently achieving high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
iCare Agent/Helpdesk(twa)
AXS Ticketing
05.2021 - Current
- Support customer inquiries regarding ticket purchases and event logistics via live chat and help desk platforms.
- Serve as a liaison between clients and customers, ensuring satisfaction and issue resolution.
- Assist agents in real time to maintain efficient handling times and high-quality service.
- Participated in multiple cross-departmental special projects to improve customer experience.
Account Specialist
iQor (Capital One Collections)
08.2020 - 05.2021
- Handled inbound and outbound support for branded and retail Capital One credit cards.
- Negotiated payment solutions for delinquent accounts while maintaining a respectful and informative tone.
- Led training sessions for new hires, emphasizing key processes and effective communication techniques.
Customer Service Representative – iCare & Phone
AXS Ticketing
11.2019 - 06.2020
- Resolved customer issues related to ticketing, payments, and secondary market accounts.
- Supported peers with complex queries to maintain efficient average handle times.
- Maintained composure and professionalism during high-volume event periods.
Customer Service Representative
VPay
Dallas
03.2019 - 11.2019
- Assisted healthcare providers with claims payments and secure electronic transfers.
- Maintained strong B2B relationships while adhering to stringent metrics (AHT, HT, ACW).
- Collaborated on development projects to enhance internal systems and processes.
Customer Service Representative
Arbonne International
Plano
09.2016 - 03.2019
- Delivered product and account support via inbound calls, emails, and chat.
- Developed standardized account notation procedures for improved consistency.
- Ensured customer satisfaction through detailed inquiry resolution and clear communication.
Education
Masters of Science - Biochemistry
Texas Woman’s University
Denton, Tx06.2025
Skills
- Customer Support & Account Management
- Live Chat
- Email Communication
- Phone Communication
- Conflict Resolution
- Retention Strategies
- Time Management
- Productivity Optimization
- Adaptability
- CRM Tools
- Help Desk Systems
- Pear Coaching
- Team Collaboration
- KPI Management
- AHT
- ACW
- CSAT
References
Available upon request.
Timeline
iCare Agent/Helpdesk(twa)
AXS Ticketing
05.2021 - Current
Account Specialist
iQor (Capital One Collections)
08.2020 - 05.2021
Customer Service Representative – iCare & Phone
AXS Ticketing
11.2019 - 06.2020
Customer Service Representative
VPay
03.2019 - 11.2019
Customer Service Representative
Arbonne International
09.2016 - 03.2019
Masters of Science - Biochemistry
Texas Woman’s University
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