Anett Perez
Apollo Beach
Summary
Highly motivated and goal oriented. I have a passion for taking care of people. Ready to be part of a great company and add value with my skills. Outgoing Quality Assurance Manager with over five years of manager experience. Committed to high standards of product inspections and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Quality Assurance Manager
Cool Today
08.2019 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Customer Service Supervisor
Cool Today
08.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Created, prepared, and delivered reports to various departments.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
East Bay High School
Gibsonton, FL2014
Skills
- Internal Audits
- Continuous Improvement
- Quality Assurance Management
- Quality testing
- Employee Training
- Data Analysis
- Operation Monitoring
- Process Analysis
- Relationship Building
- Work Planning and Prioritization
- Employee Supervision
- Complaint Investigation
- Operations Management
- Data Collection
- Employee Recruitment
- Process Development
- Customer Service
- Strong Work Ethic
- Critical Thinking
- Effective Multitasking
- Team Collaboration
- Business Administration
- Statistical Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Manager
Cool Today
08.2019 - Current
Customer Service Supervisor
Cool Today
08.2019 - Current
High School Diploma -
East Bay High School
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