Anetta Ivey
Chico,TX
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Manager
My Spicy Treasures
Denton, TX
01.2025 - Current
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Responded quickly and effectively to emergency situations as they arose.
- Helped employees accomplish tasks during peak periods.
- Maintained cleanliness and organization of work area.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Documented receipts and inventory movement.
- Identified needs of customers promptly and efficiently.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated with owner to resolve customer inquiries in a timely manner.
- Organized special events such as holiday sales or promotional campaigns.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Performed minor equipment repairs to keep jobs on task and notified owner of major machinery failures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Processed weekly payroll information using appropriate software applications.
- Assisted in resolving escalated customer service issues in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with health and safety regulations.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Limited seamstress duties.
- Event coordinator.
- Interior plant technician.
- Described merchandise and explained use, operation and care.
- Developed extensive product knowledge, growing revenue and building consumer base.
Deli Shift Lead #2
Pilot Flying J Travel Center
Rhome, TX
09.2024 - 12.2024
- Provided customer service by taking orders and answering questions.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Enforced health codes regulations during inspections from local authorities.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Performed opening and closing duties such as restocking items, preparing ingredients, setting up displays, cleaning counters.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Communicated effectively with kitchen staff to coordinate meal preparation times.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared sandwiches, salads, soups, and other menu items according to company recipes or customers' requests.
- Explained goals and expectations required of trainees.
- Informed customers of deli specials to increase profits.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Resolved customer complaints in a professional manner while upholding company policies.
- Observed food safety and sanitation protocols to reduce germ spread.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked expiration dates regularly to ensure quality control of all products served.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed orders for additional supplies when needed.
- Assisted in training new employees on proper deli operations and procedures.
- Prepared workstations with ingredients and tools to increase efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized POS systems accurately for efficient checkout transactions.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Shift Leader
Loves Travel Stop
Rhome, TX
01.2021 - 03.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved customer complaints promptly and professionally.
- Collaborated with management to set performance goals and evaluate progress.
- Checked orders for quality and completeness.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Handled emergency situations with composure and in accordance with company guidelines.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored inventory levels and ordered supplies as needed.
- Analyzed sales data to identify trends and areas for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted in training new employees on shift operations.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained positive working relationship with fellow staff and management.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Scheduled staff shifts, considering peak times and individual availability.
- Adhered to all health code regulations while preparing food items for customers.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance, delivering individualized feedback and praise.
- Utilized POS systems efficiently for order processing and inventory management.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored employee performance and provided feedback for improvement.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Manager
Chico Mart
Chico, TX
11.2019 - 11.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular inspections of equipment to ensure proper functioning.
- Established policies and procedures that ensured compliance with local health codes.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.0
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented safety protocols to protect both customers and employees from harm.
- Created systems to track customer feedback and complaints regarding service or product issues.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted in developing marketing plans designed to increase profitability.
- Conducted performance reviews with staff members to identify areas of improvement.
- Provided guidance and direction to team members when needed while maintaining an open-door policy for communication.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assisted in ordering supplies, monitoring inventory, and controlling costs.
- Ensured all food items were properly stocked and rotated on the line.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured that all products were prepared according to company specifications.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Distributed food to service staff for prompt delivery to customers.
- Produced detailed documentation to outline potential worker issues.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained appropriate sanitation levels in accordance with health regulations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Managed and trained a staff of grill cooks to ensure efficient operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality control standards for all menu items to maintain customer satisfaction.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Explained goals and expectations required of trainees.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Shift Manager
My Spicy Treasures
Denton, TX
11.2018 - 12.2019
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Responded quickly and effectively to emergency situations as they arose.
- Helped employees accomplish tasks during peak periods.
- Maintained cleanliness and organization of work area.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Documented receipts and inventory movement.
- Identified needs of customers promptly and efficiently.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Coordinated with owner to resolve customer inquiries in a timely manner.
- Organized special events such as holiday sales or promotional campaigns.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Performed minor equipment repairs to keep jobs on task and notified owner of major machinery failures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Processed weekly payroll information using appropriate software applications.
- Assisted in resolving escalated customer service issues in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with health and safety regulations.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Limited seamstress duties.
- Event coordinator.
- Interior plant technician.
Lead Key Holder
Dollar General Store
New Fairview, TX
09.2018 - 07.2019
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed regular audits of all areas within the store to ensure safety regulations are met.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Answered store and merchandise questions and led customers to wanted items.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Developed action plans to address any discrepancies or issues identified during audits.
- Assisted in general housekeeping to maintain store image.
- Organized store by returning merchandise to proper areas and restocked displays.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
- Greeted customers to determine wants or needs.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Maintained records related to sales for store management.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Bagged or packaged purchases and wrapped gifts.
- Supervised bank deposits and security procedures to support store opening and closing.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
- Provided guidance on proper use of POS system including cashier training programs.
- Utilized coaching skills to motivate staff members towards reaching individual goals.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
- Handled customer inquiries and complaints with professionalism and patience.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Prepared merchandise for purchase or rental.
- Implemented loss prevention measures such as bag checks or restricted access areas as needed.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Conducted daily store walks to inspect store operations and customer service levels.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Freds
Bridgeport, TX
01.2018 - 09.2018
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
- Bagged or packaged purchases and wrapped gifts.
- Developed trusting relationships with customers by making personal connections.
- Demonstrated product features and benefits for customers' needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assessed customer needs to provide assistance and information on product features.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Placed special orders or called other stores to find desired items.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Computed purchases and received and processed cash or credit payment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Collected payments and provided accurate change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Prepared merchandise for purchase or rental.
- Worked with cross-functional teams to achieve goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Homeschooling Mom
Self
Schofield Barracks, HI
07.2010 - 07.2013
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Identified needs of students promptly and efficiently.
- Exceeded satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Correctional Officer
CCA
Bridgeport, TX
01.2005 - 11.2005
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Used appropriate means to discipline prisoners.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted fire, safety and sanitation inspections.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Inspected cells and other areas for contraband and safety hazards.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Instructed inmates in work assignments and explained tasks.
- Conducted headcounts to ensure that all inmates were accounted for.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Inspected cells and conducted random searches of common areas.
- Implemented rehabilitation programs aimed at reducing recidivism among inmates.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Instructed inmates on work detail and oversaw work-site transportation.
- Applied non-violent response tools and physical restraint during problematic situations.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Took prisoners into custody and escorted to locations within and outside facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Transported inmates to court, doctor appointments and work sites.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Maintained records of prisoners' identification and charges.
- Supervised inmates during day-to-day activities.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Performed head counts, checking cells for missing inmates.
- Reported on quality of inmate work and violations committed by prisoners.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Guarded facility entrances to screen visitors.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Issued clothing, tools and other authorized items to inmates.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Detected potential threats and quickly defused conflicts.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Served meals and dispensed medications to inmates.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Bridgeport Isd
Bridgeport, TX01-2002
Skills
- Energetic and enthusiastic
- Training and mentoring
- Mentoring and coaching
- Operations management
- Delegating work
- Inventory controls
- Workplace safety
- Supply ordering
- Handling customer complaints
- Equipment troubleshooting
- Customer service focus
- Decision-making
- Shift leadership
- Sales strategies
- Accurate money handling
- Opening and closing procedures
- Documentation and reporting
- Tech-Savvy
Affiliations
- Photography
- Gaming
- Electronic Repair
- Writing
- Reading
- Collecting
- Would like to learn a new language
Certification
- Managers ServSafe Certification
References
References available upon request.
Timeline
Shift Manager
My Spicy Treasures
01.2025 - Current
Deli Shift Lead #2
Pilot Flying J Travel Center
09.2024 - 12.2024
Shift Leader
Loves Travel Stop
01.2021 - 03.2024
Shift Manager
Chico Mart
11.2019 - 11.2020
Shift Manager
My Spicy Treasures
11.2018 - 12.2019
Lead Key Holder
Dollar General Store
09.2018 - 07.2019
Sales Associate
Freds
01.2018 - 09.2018
Homeschooling Mom
Self
07.2010 - 07.2013
Correctional Officer
CCA
01.2005 - 11.2005
GED -
Bridgeport Isd