Anette Montes
Grand Prairie
Summary
Dynamic customer service professional with extensive experience in hospitality, retail, and airport environments, including DFW Airport. Expertise in creating welcoming experiences for diverse clientele through attentive service, effective communication, and the ability to anticipate customer needs. Bilingual in English and Spanish, with strong cash handling and point of sale skills. Excels in fast paced settings, whether crafting exceptional beverages, assisting shoppers, or managing high volume bookings and transactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Fort Worth, TX (DFW Airport)
04.2024 - 04.2025
- Kept customers happy in a busy café environment by taking orders, running the register, and crafted drinks
- Handled cash transactions accurately while maintaining a friendly, efficient checkout experience
- Built genuine connections with customers through friendly conversation and attentive service, creating regulars who asked for me by name
- Kept the workspace clean and safe throughout every shift, handling everything from counter clean up to dishes to floor maintenance
- Picked up on what customers needed before they had to ask, whether it was a quick refill, a menu recommendation, or help navigating dietary options
- Worked with a diverse team to handle rush hours, solve problems on the fly, and keep things running smoothly
Sales Floor Associate
Victoria's Secret
Arlington, TX
08.2021 - 11.2022
- Made customers feel comfortable and confident in the fitting room by providing expert bra fittings and helping them find their proper size
- Promoted and sold the Victoria's Secret Angel Card by explaining rewards benefits and savings, successfully converting customers into cardholders
- Used strong product knowledge across lingerie, sleepwear, and beauty lines to guide customers toward the best options for their needs
- Handled cash and credit transactions at the register and took care of returns and exchanges smoothly, making sure customers left happy
- Kept the store looking sharp by organizing displays, unboxing and restocking new merchandise, and maintaining inventory security
Customer Service and Appointment Setter
America's Travels
Grand Prairie, TX
01.2017 - 12.2019
- Served as primary translator for the office, communicating with Spanish-speaking clients to schedule appointments, and explain travel deals
- Booked an average of 50 flight appointments daily using scheduling software
- Informed customers about deals on cheap flights and helped them find affordable hotel options worldwide and cruise packages
- Provided detailed information about flight options, pricing, destinations, and services
- Followed up with clients to confirm appointments, handle rescheduling requests, and maintained accurate client records
- Kept the office organized and presentable to create a professional environment
Education
High school diploma -
Harmony School of Excellence
Dallas05.2020
Skills
- Exceptional customer service and relationship building
- Bilingual communication and language interpretation (English/Spanish)
- Calm under pressure in high volume environments
- Retail sales expertise and product knowledge
- Product marketing and upselling techniques
- Customer needs assessment and personalized recommendations
Customer Service & Communication
Sales & Retail
Technical & Operational
- POS systems and cash handling
- Opening and closing procedures
- Restocking
- Strong attention to detail
- Time management and multitasking
- Fast learner, quick to pick up new tasks, procedures, and changing priorities
- Team collaboration and adaptability
Personal Strengths
Certification
- TABC Certification (Texas Alcoholic Beverage Commission)
- Texas Food Handler Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Interests
Video games Makeup and fashion Shopping Cooking and baking Crafting beverages at home Backpacking and hiking Horseback riding Yoga and running Animal shelter volunteering Community clean up initiatives Home gardening
Accomplishments
- Contributed to store winning the #1 Customer Connections award out of all Starbucks locations in DFW Airport
- Successfully managed high-volume rush periods solo while staying calm and efficiently prioritizing orders
- Consistently met and exceeded sales goals at Victoria's Secret through effective Angel Card promotion
- Trusted by management to work critical shifts and go above and beyond when needed
- Recognized for exceptional drink quality, training new team members, and building strong customer relationships
Timeline
Barista
Starbucks
04.2024 - 04.2025
Sales Floor Associate
Victoria's Secret
08.2021 - 11.2022
Customer Service and Appointment Setter
America's Travels
01.2017 - 12.2019
High school diploma -
Harmony School of Excellence