Anette Schultz

Administrative work, enrolling new students, advertising the school and helping out in the classroom

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained and managed customer files and databases.
• Scheduled appointment to resolve more complex issues.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Issued payouts to claimants.
• Negotiated with claimants to settle claims.
• Documented all findings in concise reports.
• Examined photographs and surveillance and any other documents relating to claims.
• Evaluated and investigated over auto claims in and decided whether insurer should pay claim.
• Kept current on insurance regulations, laws, policies and procedures.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.

• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Educated clients about health insurance coverage options, benefits and costs.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Provided comprehensive customer service to drive client satisfaction.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
• Developed and led group training courses to align with corporate sales and service goals.
• Provided coaching and mentoring to employees.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming business and client requests for information.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided clerical support, addressing routine, and special requirements.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records, both digital and physical.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.