Anette Vasquez
Irvine,CA
Summary
Bilingual Medical Assistant is seeking a position with a well established organization with a stable environment that will lead to a lasting career in the medical field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant & Surgery Coordinator
OASC
Tustin
09.2021 - 05.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Updated daily operating room calendars with accurate appointment schedules.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
Medical Assistant Intern
Waldman James S MD
Irvine
09.2020 - 12.2020
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Demonstrated commitment to ongoing professional development by attending continuing education courses relevant to the field of Medical Assisting.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Scheduled appointments and tests to coordinate patient care.
Customer Services/Cook/Cashier
H2O Poke & Grill
12.2018 - 11.2019
- Do money reports while on my shift in the Noon & after Closing
- Be in charge of opening the resturant and getting everything ready for the day & also closing the resturant when I work afternoons & making sure everone did what they had to do before closing
- When needed in the back I would cook and help out
- Clean,mop, put the chairs up, wipe down the tables, clean the restrooms, turn off the music & Tv's before closing the resturant
- Help the new employees how to greet a customer , show them how to make a bowl, show them our sauces and the differences between all three of the sauces & also show them how to work the cashier
- Count Supplies (Inventory) every Wednesday
Sales Associate/ Customer Services
Tj Maxx
03.2016 - 12.2018
- Helped new employees learn how to multitask when dealing with 2 customers while doing cashier
- Teach new people how to do returns when customers are returning things back with receipt & without receipt
- Be responsible of when closing in jewlery making sure theres no jewlery left out , making sure all handbags are locked and secure , and closing the save, returning back the key when shift is over
- Putting clothes back where they need to go on the racks
- Counting products (Inventory)
Education
Medical Assistant Program Certificates: HIPAA, CPR, & Phlebotomy Instruction - undefined
American Career College
11.2020
Diploma -
Saddleback High School
Santa Ana, CA06.2018
Skills
- Able to perform front and back office procedures
- Positive attitude and reliable self starter
- Quick learner with the ability to adapt to new procedures
- Great customer service and patient care skills
- SKILLS
- Injections (IM, ID, SubQ) Vital Signs Throat Culture
- Surgical Tray (I&D, L&R) Infant Measurements Glucose Testing
- Collection of Specimens Patient Draping & Positioning Venipuncture (Butterfly/Syringe)
- Medical Terminology Visual Acuity Insurance Verification
- Patient History Patient Room Set Up Telephone Etiquette
- Physical Exams Tray Set Up (PAP) Data Entry/ 45 wpm
- Urinalysis EKG's Customer Service
- Workflow Improvements
- Account Updates
- Sanitize Instruments
- Dressing Changes
- Medical Assistance
- Patient Flow
- Answering Questions
- Inventory Restocking
- Suture Removal
- Casting and Splinting
- Status Updates
- Results Verification
- Obtaining Authorizations
Languages
Spanish
Full Professional
Timeline
Lead Medical Assistant & Surgery Coordinator
OASC
09.2021 - 05.2024
Medical Assistant Intern
Waldman James S MD
09.2020 - 12.2020
Customer Services/Cook/Cashier
H2O Poke & Grill
12.2018 - 11.2019
Sales Associate/ Customer Services
Tj Maxx
03.2016 - 12.2018
Medical Assistant Program Certificates: HIPAA, CPR, & Phlebotomy Instruction - undefined
American Career College
Diploma -
Saddleback High School