Anette Cheri Rowlett
Boerne,TX
Summary
I built the business from the ground up, managing everything from initial conception to launching a fully operational, successful business.
Owner, CEO of a commercial construction company with clients ranging from financial institutions, corporate office space, data centers, aerospace engineering clients, medical device manufacturers, and country music recording artists, as well as other private clients.
Leadership role including driving growth through strategic planning and relationship building. Expert in customer relations and operations oversight, I excel in fostering client loyalty and negotiating partnerships, ensuring high-quality service and effective team collaboration.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Owner CEO
Commercial Contracting
01.2005 - Current
- Managed day-to-day business operations.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed partnerships and strategic business relationships
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
Patient Advocate
Full Time Patient Advocate
01.2014 - 04.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients during challenging medical situations, fostering trust and rapport.
- Monitored patient progress.
- Collaborated with healthcare professionals to facilitate high-quality, comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Educated patients and families on healthcare options and financial support resources.
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Assisted patients in understanding individual rights and responsibilities regarding care, coverage, and payment.
- Coordinated referrals to specialty care services within the network or external organizations in a timely manner.
- Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Taught patients to use at-home medical equipment.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
Education
Bachelor of Science - Public Health
California Baptist University
Riverside, CA05-2027
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
Stockton, CA05-2022
HS
Stockton Christian School
Stockton, CA05-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations oversight
- Delegating work
- Schedule management
- Purchasing and planning
- Business leadership
- Quality assurance
- Customer service
- Effective leader
- Goal setting
- Team leadership
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Service quality assurance
- Business launch
- Business administration
- Business development
Timeline
Patient Advocate
Full Time Patient Advocate
01.2014 - 04.2024
Owner CEO
Commercial Contracting
01.2005 - Current
Bachelor of Science - Public Health
California Baptist University
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
HS
Stockton Christian School
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