To provide compliance guidance for display and promotional packaging and FDA regulated labeling. Supports Customer Product Recall process by overseeing product traces for products produced and consumed at the Display & Packaging Center. Provide assistance to achieve compliance with customer QMS to always ensure inspection readiness. Propose actions in achieving and/or maintaining acceptable quality standards and the minimization of risk as defined by the customer QMS. Responsible for ensuring that the organization's Quality Management System policies, procedures, forms, and instructions are followed. Responsible for ensuring that product quality is maintained, and regulatory requirements are followed. Drafting SOPs and implementing new controls to ensure regulatory requirements are achieved. Responsible for safety and for documenting any incidents as required by company, federal, state, and local regulations.
Overview
7
7
years of professional experience
Work History
Quality Lead
WestRock
York, PA
12.2023 - Current
Conducted quality control inspections and audits to ensure compliance with established standards.
Analyzed customer feedback and complaints to identify areas of improvement in product quality.
Drafted detailed reports on inspection results and presented findings to management team.
Ensured that all products meet industry standards, regulations, and customer requirements prior to release.
Identified opportunities for continuous improvement initiatives within the organization's quality system.
Maintained accurate records of all quality control activities including test results, audit reports.
Variety of knowledge with the Quality process.
Works with Consumer Complaints.
Have the knowledge to work with documentation reviewed and released, in-process quality audits inspection, incoming material and components quality inspection, quality-controlled access area, consumer complaints, data recorded and storage.
Quality Auditor
WestRock
York, PA
10.2023 - 12.2024
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Analyzed quality and performance data to support operational decision-making.
Implemented process improvements to increase productivity in quality assurance operations.
Conducted internal audits to ensure compliance with quality standards.
Investigated customer complaints and initiated corrective actions.
Developed and maintained audit plans, checklists and procedures.
Evaluated production processes for efficiency and effectiveness.
Inspected incoming materials for conformance to specifications.
Identified production concerns and worked with supervisors to understand and remedy situations.
Positioned components, parts or materials for testing.
Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
Quality Assurance Specialist
FedEx Supply Chain
York, PA
01.2022 - 10.2023
Assist in the training of new hires within the quality department, lead non-conformance and/or customer complaint investigations, develop and update procedures for product complaints, investigate product quality issues, monitor risk-management procedures, provide training to quality assurance team members, review and organize batch record documentation.
Quality Assurance Inspector
FedEx Supply Chain
York, PA
03.2019 - 01.2022
Supported data collection for regulatory reporting, ensured quality metrics are captured and communicated, assisted in investigations of product specification issues, participated in internal audits, maintained controls for product transport, assisted in tracking quality metrics, ensured performance standards, performed inventory research, promoted continuous improvement.
Education
High School Diploma - undefined
William Penn Senior High School
York, PA
Skills
Experienced with computers, data base
Experienced with microsoft Word, Excel, Powerpoint, Teams, Outlook