Anevay Luna
Summary
Customer-focused professional with strong communication and problem-solving skills in fast-paced service environments. Experienced in managing customer inquiries to enhance satisfaction and loyalty. Committed to aligning communication with company objectives to drive engagement and contribute to team success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Barista/Cashier
Jalsah Yemeni Coffee
Los Angeles
08.2025 - 02.2026
- Ensured cleanliness and organization of workspace enhances efficiency and safety.
- Operated cash registers to process customer payments.
- Collaborated with team members to improve service efficiency during peak hours.
- Followed health and safety guidelines to maintain food safety standards.
- Ensured cleanliness and organization of workspace enhances efficiency and safety.
Customer Service Representative
Intercambio LLC/UHaul Neighborhood Dealership
Los Angeles
01.2023 - 06.2024
- Handled escalated calls, achieving satisfactory resolutions for customers and the company.
- Responded to customer inquiries about products, services, and company information promptly.
- Managed reservations, ensuring accurate scheduling and enhancing customer satisfaction.
- Maintained inventory records, tracking stock levels and ordering supplies.
- Appointment scheduling
- Scheduled appointments for clients, coordinating availability and preferences.
Education
Professional Baking -
Los Angeles Trade Technical College
Los Angeles, CA 08.2024 - 06.2026
High School Diploma -
Early College Academy
Los Angeles, CA 08.2020 - 06.2024
Skills
- Beverage preparation
- Cash handling
- Customer service
- Call center experience
- Critical thinking
- Relationship building
- Call center experience
Websites
Certification
ServeSafe Certification
Timeline
Barista/Cashier
Jalsah Yemeni Coffee
08.2025 - 02.2026
Professional Baking -
Los Angeles Trade Technical College
08.2024 - 06.2026
Customer Service Representative
Intercambio LLC/UHaul Neighborhood Dealership
01.2023 - 06.2024
High School Diploma -
Early College Academy
08.2020 - 06.2024