Anexy Koizumi
Falcon International Bank
8
years of professional experience
2
Languages
Dedicated professional with experience in financial services and customer support. Known for analytical thinking and multitasking abilities, contributing to high customer satisfaction and efficient transaction processing.
Work History
Financial Services Representative
3 Years 1 Month- Assisted clients in understanding financial products and services.
- Processed account openings and transactions efficiently.
- Provided excellent customer service, resolving issues quickly.
- Led training sessions for new hires on teller procedures.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Cash handling with deposits, withdrawals, and checks.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Maintained knowledge of bank products, promoting services that align with customer financial needs.
Customer Service Representative
6 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed billing issues and account adjustments to enhance customer experience.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Multitasking on software programs.
- Answer large volume of calls.
Media Services Supervisor
3 Years 10 Months- Diagnosed and resolved issues with audio visual equipment and media management systems to ensure seamless operation and reliability.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Supported live events with well-controlled lights, sound, and video streaming.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
Education
Bachelor of Arts - East Asian Studies
- Study Abroad: Yonsei University in Seoul, South Korea, Intercultural Education
- Awarded Japanese National Honor Society
Skills
Financial Services
Customer Support
Cash Management
Account Documentation
Customer Service
Regulatory Compliance
Data Entry
Microsoft Office
Analytical Thinking
Multitasking
Collaboration Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Services Representative
Falcon International Bank
09.2023 - CurrentRead More
Customer Service Representative
Spectrum
03.2023 - 09.2023Read More
Media Services Supervisor
Kalamazoo College
08.2018 - 06.2022Read More
Kalamazoo College
Bachelor of Arts from East Asian Studies
Read More