Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Aneyia Arps

Tulsa,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Micahtek, Inc
Broken Arrow, OK
01.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Store Clerk

Quiktrip Corporation
Tulsa, OK
11.2019 - 01.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

High School Diploma -

Dove Academy
Tulsa, OK
08.2014 - 05.2018

Associate of Science - Nursing

Tulsa Community College
Tulsa, OK
05.2001 -

Skills

Complaint resolution

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Timeline

Customer Service Representative

Micahtek, Inc
01.2023 - Current

Store Clerk

Quiktrip Corporation
11.2019 - 01.2022

High School Diploma -

Dove Academy
08.2014 - 05.2018

Associate of Science - Nursing

Tulsa Community College
05.2001 -

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Aneyia Arps