ANEYSA MITCHAM
Chesapeake,US
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Buyer/Retail Cashier
Once Upon A Child
08.2018 - 06.2020
- Looked at the buying habits of each store location to determine the best apparel assortment for maximum sales and profits
- Looked for industry trends on social media and through online sources
- Greeted customers entering store and responded promptly to customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Specialist
Conduent
06.2020 - 06.2022
- Increased customer satisfaction by effectively resolving technical, on-site, and account issues
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments
- Provide product and service information to customers
- Provided primary customer support to internal and external customers in a fast-paced environment
- Kept accurate and current customer account data with manual form processing and digital information updates
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high call volume while maintaining a courteous and professional demeanor.
Client Service Specialist
ADP
06.2022 - Current
- Identified Time sensitive issues before they became more serious and used Problem solving techniques to resolve them
- Responded quickly to customer questions via email, which resulted in a 95% reduction in phone inquiries
- Provided advanced support for Escalation projects with strong documentation, reporting, and customer service skills
- Sorted and distributed business correspondence to the appropriate department or staff member, which resulted in fewer communications being lost and faster responses to critical requests
- Provided each client with knowledgeable and supportive assistance to meet all needs and build loyalty.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Marketing
Hampton University
Hampton, VA01.2018
Skills
- Team collaboration
- Communications
- Database entry
- Billing and invoicing
- Relationship development
- MS Office
- Customer service
- Administrative support
- Payroll
- Pricing controls
- Critical thinking
- Inventory Stocking
- Work Ethic and Integrity
- Analytical Thinking
- Cash Management
- Customer Relations
- Refunds and exchanges
- Payment Processing
Timeline
Client Service Specialist
ADP
06.2022 - Current
Customer Service Specialist
Conduent
06.2020 - 06.2022
Retail Buyer/Retail Cashier
Once Upon A Child
08.2018 - 06.2020
Bachelor of Science - Marketing
Hampton University
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