Deborah Elwell

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial need

• Supervised lunchroom and recess activities.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Followed lesson plans designed by absent teachers.
• Collaborated with other educators to plan and review instruction.
• Assisted students in mastering subject material and preparing for tests.
• Enforced school and class rules to maintain order in classroom.
• Developed creative instructional strategies to keep students engaged and motivated.

• Tailored lesson plans for students with emotional and cognitive disabilities.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Took part in professional development workshops to boost skills.
• Collaborated with instructors to develop engaging lesson plans.
• Conducted weekly review sessions to help students prepare for exams.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Monitored students in computer lab to enforce proper use of resources.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Verified customer identification and documentation for compliant transactions.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Resolved customer issues through thorough dispute investigation.
• Promptly responded to inquiries and requests from prospective customers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Resolves a diverse set of customer concerns and complaints and exercises judgment and make decisions on more complex servicing issues. •Provide superior customer interaction by caring for escalated inquiry and proactively reviewing each account to offer value added products and services. • Effectively listens and understands difficult customer situations and conveys empathy to customers to resolve escalated customer issues. • Ability to diffuse tense customer interactions, manage conflicting situations and build rapport with customers. • Extensive knowledge of business credit/risk policies and profitability models • Demonstrated ability in the area of problem resolution using experience, in-depth product and process knowledge and analytical skills. • Ability to function effectively in a fast-paced and changing environment. Team Leadership • Collaborated with management team to analyze customer satisfaction levels and discuss customer's top pain points as well as the most common internal issues. • Nominated for Spigot Program where I answered questions online & gave suggestions for internal consideration. One of my suggestions was nominated for implementation. • Member of the women's network, and mentoring program

• ·Proficient in customer service/credit processes
• Assisted associates with new account procedures for the US and Canada.
• Demonstrated commitment to customer service and support.
• Knowledge of credit bureaus and accounts receivable
• Exercised good judgment relating to monetary adjustments, offering options, and goodwill adjustments to provide excellent customer service

• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Generated monthly reports on customer activity and customer feedback.
• Received loan and utility payments, sending funds to correct destinations.
• Established rapport with new clients to increase satisfaction and loyalty.
• Maintained friendly and professional customer interactions.