Anfeernnee Munoz
Dallas,GA
Summary
To seek and maintain dynamic full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record, adept in customer service and organization. Skilled in data entry and adaptability, leveraging bilingual abilities and social media content creation to drive results and foster lasting client relationships.
Overview
7
7
years of professional experience
Work History
Great Experience Maker
Michaels Arts and Crafts
09.2022 - 05.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Working remotely responding to customer calls, online chat and emails to answer questions about products and services.
- Maintained detailed records of customer interactions, ensuring proper follow-up, updated service software with customer information and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Reduced call resolution time through efficient problem-solving and communication skills.
Leasing Consultant
Platinum Staffing
05.2021 - 09.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Successfully spearheads campaigns, marketing deals and apartment tour on social media platforms including Facebook, TikTok, Instagram and Snapchat.
Sales Service Advisor
PNC Bank
11.2019 - 12.2020
- Contributed to a positive work culture among colleagues by offering support whenever needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
- Increased sales revenue through effective upselling and cross-selling techniques.
Customer Service Representative
Speedy Cash Loans
06.2017 - 11.2019
- Forge connections with customers to cultivate lasting relationships that drive repeat business.
- Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfers, customer payments and loan processing.
- Assisted in customers collections questions and payments.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2016
Skills
- Customer Service
- Decision-Making
- Organization and Time Management
- Excellent Communication
- Data Entry Efficiency
- Call center experience
- Computer Proficiency
- Data Entry
- Bilingual
- Social Media Content
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Great Experience Maker
Michaels Arts and Crafts
09.2022 - 05.2024
Leasing Consultant
Platinum Staffing
05.2021 - 09.2022
Sales Service Advisor
PNC Bank
11.2019 - 12.2020
Customer Service Representative
Speedy Cash Loans
06.2017 - 11.2019
High School Diploma -
Skyline High School