Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Angelina Hannon

Brunswick,GA

Summary

Knowledgeable Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Team player with an outgoing and positive demeanor able to establish rapport with clients. Utilizes all resources, personal expertise and critical thinking skills to maintain customer satisfaction an contribute to company success. concerns Offering 20+ years of service-focused experience.

Overview

14
14
years of professional experience

Work History

Export Customer Advocate

Pinova Inc
Brunswick, GA
04.2019 - 09.2023
  • Analyzed, processed and maintained purchase orders for both external and internal global accounts including overseas parent company and subsidiaries.
  • Monitored inventory levels and coordinated with multiple internal departments to meet promised production dates per customer demand.
  • Provided support for global sales team to include regularly updating freight costs and pricing. Collaborated daily with 3PLs, 4PLs and directly with logistics teams to arrange and manage individual customer shipments.
  • Provided all required documents for domestic and export shipments. This includes matching relevant regulatory and quality docs based on the destination country i.e, Invoice, CoA, CoO, Packing List, IMO, NAFTA, USMCA, VPD, Packing Declarations, Kosher Certs and more.
  • Reviewed and updated list and customer specific pricing.
  • Created and maintain customer and vendor data in system. Assisted with material code creations and subsequent details for order processing.
  • Handled and monitored all export haz and non haz bulk ISO shipments throughout all phases of the order process.
  • Documented and updated customer specific requests, customer complaints and material waivers.
  • Utilized customer AP and logistic portals to retrieve and upload documents as well as schedule carriers.
  • Collaborated heavily with S&OP during material allocation implementation, maintained and updated individual customer orders in system based on approval.

CSR / Data Entry

Radial Inc
08.2017 - 03.2019
  • Answered high volume inbound calls for agency clients
  • Accessed and maintain customer information in multiple data systems for assigned clients to include tracking and logging customer interactions and circumstantial data
  • Logged and provided resolutions/dispositions for all customer issues
  • Placed customer orders as requested and enforced company policies and handling of confidential information a
  • Operated as support for onboarding employees
  • Assisted with training for onboarding agents for overall S.O.P

Customer Service Representative

DIAMOND CRYSTAL BRANDS
12.2012 - 03.2016
  • Maintain assigned customer territories, process orders, monitor inventory to ensure availability, checking all pricing and resolving any variances before shipment; address customer and carrier complaints; prepare contracts and invoices; Reviewing orders for accuracy and completion throughout an orders life cycle; Maintain documentation for auditing purposes; Processed and monitored all orders, correlated pricing and carrier activities during the final year of Splenda's contract with DCB and negotiations during inventory depletion; Collaborated and successfully established KPIs between high dollar customers to help improve pick up, delivery and substantially reduce carrier and shipping issues; Assisted with the implementation of new contract system application was established to help clear high dollar customer and increase revenue

Business Owner

Angelina's Cleaning Service
05.2009 - 01.2015
  • Successfully establish business and managed multiple long term clients provided honest reliable flexible service
  • Utilized business growth through local networking organizations, customer referrals and local advertisement

Education

Continued in Business Administration -

Savannah Technical Institute
12.2014

GMAW Certificate in GMAW -

Savannah Technical College
09.2007

Skills

Customer Services

Analytics

Incoterms Proficiency

Documentation Coordination

Inventory Control

Multiple Portal Management Systems - Tungsten, Ariba, Tradeswift

TMS Software, Cargo X & additions freight forwarding portals

Wells Fargo CEO (For Letters of Credit & additional export documents)

SAP, AS400, Sales Force, Dynamics

Microsoft 365 (Excel, Word, Outlook, Teams and more)

Adobe

Additional Information

18 years experience working in every aspect of Customer Service

Timeline

Export Customer Advocate

Pinova Inc
04.2019 - 09.2023

CSR / Data Entry

Radial Inc
08.2017 - 03.2019

Customer Service Representative

DIAMOND CRYSTAL BRANDS
12.2012 - 03.2016

Business Owner

Angelina's Cleaning Service
05.2009 - 01.2015

Continued in Business Administration -

Savannah Technical Institute

GMAW Certificate in GMAW -

Savannah Technical College

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Angelina Hannon