Angalea LaGrand
South Bend,Indiana
Summary
Versatile and empathetic professional with a strong background in caregiving and customer service, notably at Taco Bell. Excelled in providing emotional support and administering medication, enhancing client and customer satisfaction. Demonstrated exceptional communication and problem-solving skills, leading to increased loyalty and safety. CPR certified, committed to delivering high-quality care and service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Self-employeed
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-
Manager
Taco Bell
12.2019 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Waitress Trainer
Steak N Shake
06.2013 - 01.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Remote
09.2011 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Riley High School
South Bend, IN06-2012
Skills
- Meal Preparation
- Bathing Assistance
- Medication Administration
- Social interaction
- Emotional Support
- First aid and safety
- CPR Certified
Certification
CPR Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Personal Caregiver
Self-employeed
07.2023 - Current
Manager
Taco Bell
12.2019 - 07.2024
Waitress Trainer
Steak N Shake
06.2013 - 01.2020
Customer Service Representative
Remote
09.2011 - 03.2018
High School Diploma -
Riley High School