Angalena Marez
North Las Vegas,NV
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
IHOP
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dos Hombres
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales assistant
Rent A Center
03.2010 - 05.2016
- As a sales assistant for Rent A Center it was my job to prepare the team for up coming sales events so we can grow as a store
- I would prepare the show room so it would attract customers that were in the store and to promote upcoming specials going on
- I also would do a lot of telemarketing to bring in more traffic
- Working at Rent A Center I also performed other duties like performing an inventory, taking care of service issues with customers, scheduling deliveries, and returns
- I also worked collections and resolved issues with customers to exceed our goals for the store as well as satisfying our customers needs
- I had a very strong report with my customers and they always confined in me to help them with any issues they may have
- I was offered to become a store manager at several locations in Kansas but did not do so because I was not ready to relocate at the time
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
Assistant Manager
Sonic
06.2006 - 10.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
GED -
Garden City Community College
Garden City, KSSkills
- Store Management Experience
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- High-volume dining
- Sales expertise
- Guest Relations Management
- Excellent Communication
- Hospitality service expertise
- Guest Engagement
- Safe Food Handling
- Point of Sale (POS) system operations
Certification
Real Estate License, 08/21
Additional Information
I'm a very hard worker, I learn very fast and have compassion for my job and what I do.
Assessments
Customer service, Proficient, 09/20, Identifying and resolving common customer issues
Timeline
Server
IHOP
08.2024 - Current
Server
Dos Hombres
08.2022 - Current
Sales assistant
Rent A Center
03.2010 - 05.2016
Assistant Manager
Sonic
06.2006 - 10.2009
GED -
Garden City Community College