Angalina Guzman
Pocatello,Idaho
Summary
Dynamic leader with a proven track record at Clydesdale Lounge, enhancing operational efficiency and customer satisfaction. Excelled in staff training and development, and implemented innovative marketing strategies, significantly boosting profitability. Skilled in recruitment and adept at fostering a culture of high performance and employee retention.
Overview
32
32
years of professional experience
Work History
General Manager
Clydesdale Lounge
Pocatello, ID
01.2011 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Operations Manager/Office Director
Prime Time Auctions
Pocatello, ID
01.1993 - 01.2011
- Customer service, making sure customer is happy with services and that they were treated with the highest quality of service
- Director of various department operations including consignor management, payment and satisfaction as well as inventory control
- Supervised and directed up to 10 employees in various departments
- Created and improved workflow processes resulting in greater efficiency, reduced costs and greater profitability
- Created brochures, mailing lists and focused on target markets for specialized merchandise
Full Charge Bookkeeper/Office Manager
Great Rift Transportation, Lance Funk Farms, NuEarth LLC
American Falls, ID
01.2001 - 01.2006
- Directly involved in all aspects of running multiple businesses within corporate structure including accounting and budget control, office management and workflow, supervising others, making decisions and solving problems
- Streamlined daily operations in all departments
- Facilitated many aspects of starting a new business including but not limited to preparing information for legal documents, creating reports and information in order to make good business decisions regarding start-up costs, profitability, marketing and sales
Education
Accounting Office Technology Certificate -
Idaho State University
Pocatello, ID01.2001
Legal Office Technology Certificate -
Idaho State University
Pocatello, ID01.2001
Skills
- Staff training and development
- Advertising and marketing
- Recruitment and hiring
- Employee retention
- Employee handbook development
- Policy making and enforcement
- HR policies and procedures
- Online position posting
- Performance improvement
- Background checks
- Dispute mediation
Qualifications
Payroll, payroll taxes, sales taxes and income taxes, Accounts receivable, accounts payable, Accounts reconciliation, Month and Year end recording and reporting, Handled 15 million dollars annual incoming and outgoing on a daily basis, P and L management, Oversee Budgets and Cost Reports, Prepare court documents and legal pleadings, Asset titling and licensing, Workman’s compensation, Personnel management including hiring and termination, Inventory and asset management, Database design, construction and maintenance, Sales and Marketing, Filing and Organizing, Human Resources, Customer Service, Translator
Additional Qualifications
Computer Networking, Microsoft Office (Word, Excel, Power Point, Access, etc), QuickBooks, Peachtree Accounting, Knowledgeable in many programs, computers and equipment, Multi Tasking Skills, Bilingual – Spanish, 10 key, 150+kpm, Word Processing 50+ wpm
Languages
Spanish
Professional
Affiliations
- Bannock Civitans-serve individuals with intellectual and developmental disabilities.
- Soroptomist -to empower women and girls through education, economic empowerment, and human rights initiatives.
- Casa Volunteer in training
Timeline
General Manager
Clydesdale Lounge
01.2011 - Current
Full Charge Bookkeeper/Office Manager
Great Rift Transportation, Lance Funk Farms, NuEarth LLC
01.2001 - 01.2006
Operations Manager/Office Director
Prime Time Auctions
01.1993 - 01.2011
Accounting Office Technology Certificate -
Idaho State University
Legal Office Technology Certificate -
Idaho State University
Similar Profiles
Henrietta Naa Aku MoffattHenrietta Naa Aku Moffatt
Customer Service Representative - Call Centre at Clydesdale-Yorkshire Bank Group (Intrum Ltd)Customer Service Representative - Call Centre at Clydesdale-Yorkshire Bank Group (Intrum Ltd)
Siyabonga MthembuSiyabonga Mthembu
FORK LIFT DRIVER at C.STEINWEG BRIDGE (Clydesdale)FORK LIFT DRIVER at C.STEINWEG BRIDGE (Clydesdale)
Andee OligmillerAndee Oligmiller
Volunteer at Clydesdale OutpostVolunteer at Clydesdale Outpost