Angalina Hernandez Ramos
Phoenix
Summary
Knowledgeable and dedicated customer service professional with experience in the healthcare industry. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Lookout Mountain Family Dentistry
04.2022 - 09.2024
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Dental Assistant
Arcadia Pediatric Dentistry
03.2021 - 06.2021
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Customer Service Rep
Discover Financial Services
03.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associates - Health Care Administration
Pima Medical Institute
Phoenix, AZ08.2022
Dental Assistant Certificate - Dental Assisting
Pima Medical Institute
Phoenix, AZ02.2021
Skills
- Patient Care Coordination
- Good Telephone Etiquette
- Interpersonal SKills
- Inbound and Outbound Calling
- Strong Time management
- Organizational Skills
- Critical Thinking Skills
- OSHA and HIPPA Compliance
- Microsoft Outlook, Word, and Excel
- Multitasking ability
- Scheduling
- Managing Patient Records
- Insurance Practices
- Treatment Planning
Certification
- First aid CPR AED
- OSHA & HIPPAA
- RHS DANB 08/2020
Timeline
Treatment Coordinator
Lookout Mountain Family Dentistry
04.2022 - 09.2024
Dental Assistant
Arcadia Pediatric Dentistry
03.2021 - 06.2021
Customer Service Rep
Discover Financial Services
03.2018 - 02.2019
Associates - Health Care Administration
Pima Medical Institute
Dental Assistant Certificate - Dental Assisting
Pima Medical Institute
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