Angalique McClain
Ocala,FL
Summary
Accomplished medical scheduler/coordinator with expertise in patient care and intake at Gastroenterology Associates of Ocala. Proven track record in optimizing scheduling efficiency, enhancing customer service, and leveraging GMed for seamless operations. Excel in data entry and record keeping, ensuring accurate documentation. Recognized for proactive problem-solving and effective communication, driving patient satisfaction and operational success.
Overview
31
31
years of professional experience
Work History
Medical Scheduler
Gastroenterology Associates of Ocala
03.2012 - Current
- Duties include reviewing incoming referrals to determine how to schedule patients.
- Calling patients and scheduling for office visits or procedures with GMed.
- Mailing or emailing patient forms and/or procedure instructions.
- Answering patients questions about medications and procedure instructions.
- Answering phone calls and assisting patients which includes pulling records from ED visits, labs, etc and scheduling follow up appointments.
- Calling patients to remind them of upcoming appointments and filling holes on the schedule.
- Making sure authorizations in chart for upcoming appointments and requesting from PCP if expired or we do not have.
- Calling patients to schedule office visits for Cirrhosis and mailing lab slip and scheduling ultrasound for appointment.
- Sending referrals when patient is referred to another specialist and obtaining authorization if needed.
- Scheduling radiology and obtaining authorization if needed.
- Pulling records for other schedulers, scheduling appointments for walk in patients, mailing unable to reach letters when patient has not responded to calls and notifying referring Doctors office.
Medical Assistant
Heart Clinic Arkansas
03.2011 - 12.2011
- Duties included providing instructions and assistance to patients regarding Carelink and Merlin transmissions.
- Reviewed incoming transmissions for abnormalities and notified patients Doctor.
- Billed accordingly and scheduled appointments for patients next transmission.
- Roomed patients, which included measuring vital signs, updating medical information and medications.
- Preparing patient for in office transmission.
- Answered telephone calls, filing, printing and mailing reminder letters.
- Moved to Florida
160 Hour Unpaid XMT/MA Internship
UAMS Family Medical Center
12.2010 - 01.2011
- Duties included rooming patients, which included measuring vital signs and interviewing to update medical information and medications to HERS.
- Performed blood draws, injections, EKG's, and assisted physicians with exams and minor procedures.
- Cleaned and stocked rooms.
Owner/Operator
Superior Optics
Little Rock, AR
01.1995 - 09.2010
- Duties included bookkeeping (accounts receivable, accounts payables, deposits, payroll, monthly, quarterly, and yearly taxes and sales tax in QuickBooks).
- Billed VCP and VBA insurance for reimbursement and reviewed payments for errors.
- Managed day to day operations to include all interviewing and hiring, problem solving, posted payments, data entry, filing, answering telephones, maintenance & repairs on equipment and packed & shipped eyeglasses.
- Inventory control, update Optifacts program for obsolete/new products, price changes, daily eyeglass lens orders and monthly statements.
- Very fast paced with daily deadlines.
- Sold business
Education
X-ray Medical Technician/Medical Assistant -
Heritage College
Little Rock, AR01.2011
High School Diploma -
McClellan High School
Little Rock, AR05.1980
Skills
- Front office procedures
- Patient care and intake
- Pharmacology and triage
- Vital signs monitoring
- Surgical and diagnostic procedures
- Business and office management
- Data entry and record keeping
- Centricity electronic health records
- Customer service excellence
- QuickBooks proficiency
- Microsoft Office suite expertise
- Excel data analysis
- GMed
References
References available upon request.
Timeline
Medical Scheduler
Gastroenterology Associates of Ocala
03.2012 - Current
Medical Assistant
Heart Clinic Arkansas
03.2011 - 12.2011
160 Hour Unpaid XMT/MA Internship
UAMS Family Medical Center
12.2010 - 01.2011
Owner/Operator
Superior Optics
01.1995 - 09.2010
X-ray Medical Technician/Medical Assistant -
Heritage College
High School Diploma -
McClellan High School