Anganee Lewis
Grand Cayman,Cayman Islands
Summary
ACMAS certified professional with over a decade of experience in banking operations and regulatory compliance. Proven expertise in client due diligence, operational efficiency, and customer relations. Known for strong organizational skills and the ability to thrive under pressure while maintaining confidentiality and fostering client relationships. Committed to leveraging detail-oriented decision-making and multitasking abilities to enhance team performance and achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Compliance Analysis
Ogier
02.2021 - Current
- Undertaking the CDD process for new clients in accordance with regulatory and internal processes and procedures.
- Performing online screening, adverse media checks, and analysing results, identifying areas for review.
- Communicating with internal teams and external clients to ensure CDD collection is undertaken promptly, following up as necessary to manage outstanding CDD.
- Remediation of existing CDD, where required.
- Carrying out regular reviews of CDD in line with agreed policies and procedures.
- Proactively respond to queries from teams and clients as part of the CDD service.
- Provision of regular data to the Take-On Team Manager, as required.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Good understanding of corporate services.
- Working knowledge of client take-on processes, as well as Anti-Money Laundering and Client Due Diligence requirements, in relation to limited companies, limited partnerships, and trust structures.
- The ability to make decisions and use one's own initiative within the scope of regulatory requirements, policies and procedures, and required processes.
- Monitoring KPIs and taking action to ensure that expected levels are maintained.
- Coaching and training of team members to ensure they have an excellent understanding of current processes and requirements.
Supervisor Customer Service
Bank of Butterfield
05.2019 - 12.2020
Administrative Officer Compliance
Bank of Butterfield
04.2018 - 05.2019
Senior Clerk Onboarding new clients
Bank of Butterfield
06.2016 - 04.2018
Senior Customer Service Representative
Bank of Butterfield
05.2014 - 06.2016
Customer Service Representative
Bank of Butterfield
08.2013 - 05.2014
- Handling basic interviews with clients for New Account applications
- Establishing personal accounts, handling account updates, close accounts and all other accounts queries
- Completing customer requests (over the counter / telephone or email) in a timely and professional manner
- Responding to clients email received from Call Center and respond accordingly within the banks time frame
- Handling the processing of Debit Cards and Online applications and assisting clients via demonstration at the time of card collection
- Assisting clients with the pinning and re-pinning of Debit and Credit cards
- Facilitating clients access to their safety deposit boxes, ensuring that authorized persons signs the register in accordance with our mandates
- Assisting Supervisors with the preparation of appropriate entries of clients who wish to rent safety deposit boxes and clients whose rental boxes is being terminated
- Assisting the branch with monthly audits of CSR’S, ticking and verifying of CSR prints and locking off of Junior and Senior CSR’S
- Providing assistance and guidance to Junior staff members when deemed necessary
- Meeting with my direct reports for monthly staff coaching focusing on staff development and growth
- Promote and upsell / cross sell the banks products such as, FRB, mortgage, credit cards and personal loans
- Processing of all dormant daily reports and report directly to management on same
- Drafting of letter to be mailed to dormant customer, PEPS and other local or nonlocal clients for files to be updated
- Responsible for the monthly audits of the Retail departments of all three banking centers, which includes; auditing all reports, vault cash etc
- Ordering Cash from other local banks
- Ordering cash from CIMA
- Liase with Cayman Armor for processing of cash shipments
- Receiving, verifying cash from CIMA / other local banks with reports being sent to Finance
- Daily balancing / reconciliation of Cash Vault reports and monthly vault audits
- Knowledge on AML, FATCA, CRS and other basic local regulations
- Responsible of the opening and closing of the branch at least twice per week
- Retrieve, record and the processing of night deposits
Education
Leadership and Team Development -
Camb
01.2020
A Levels - Math and English
UCCI
Grand Cayman 01.2009
Computer Literacy course - Microsoft Excel, PowerPoint and Word
Cayman Brac High School
Cayman Brac01.2007
High School -
JCCSS High School
Guyana01.2006
Skills
- Detail-oriented
- Proficiency in Microsoft Word
- Proficiency in Outlook
- Proficiency in Excel
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to use SharePoint
- Ability to use Viewpoint
- Ability to operate with confidentiality
- Ability to work under pressure
- Ability to meet deadlines
- Ability to work independently
- Ability to work as a cooperative member of a team
- Good supervision skills
- Good organizational skills
- Good leadership skills
- Ability to work with minimal supervision
- Confidence to make decisions
- Regulatory compliance
- Customer due diligence
- Data analysis
- Document management
- Risk assessment
- Time management
- Team building
- Effective communication
- Attention to detail
- Conflict resolution
- Problem solving
References
- Daphne Williams, Bank of Butterfield, 325-2985
- Kevin Dawkins, Scotiabank, 526-1959
Personal Information
- Dependents: 2
- Date of Birth: 02/17/90
Certification
- ACAMS
Timeline
Senior Compliance Analysis
Ogier
02.2021 - Current
Supervisor Customer Service
Bank of Butterfield
05.2019 - 12.2020
Administrative Officer Compliance
Bank of Butterfield
04.2018 - 05.2019
Senior Clerk Onboarding new clients
Bank of Butterfield
06.2016 - 04.2018
Senior Customer Service Representative
Bank of Butterfield
05.2014 - 06.2016
Customer Service Representative
Bank of Butterfield
08.2013 - 05.2014
Leadership and Team Development -
Camb
A Levels - Math and English
UCCI
Computer Literacy course - Microsoft Excel, PowerPoint and Word
Cayman Brac High School
High School -
JCCSS High School
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