ANGAYA MANIVANNAN
New York,NY
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
FRANKS CHOP SHOP
2023.01 - 2024.01
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Host
The Mermaid Inn Of Mystic
2021.02 - 2023.01
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Front Desk Medical Assistant
DOVER HOSPITAL
2014.01 - 2020.02
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate Manager
Lord And Taylor, A Division Of May
2013.12 - 2020.02
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
- Expanded market reach through participation in industry events, networking, and strategic partnerships.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
Education
Associate of Applied Science - Massage Therapy
County College of Morris
Randolph Township, NJ05.2016
High School Diploma -
Roxbury High School
Succasunna, NJ06.2014
Skills
- Office Management
- Project Coordination
- Clerical Support
- Travel Coordination
- File Management
- Data Entry
- Administrative Support
- Scheduling
- Data Inputting
- Technical Support
- Tech-Savvy
- Document Control
- Office Administration
Accomplishments
WRITTEN FOR PLATNUM SELLING ARTISTS AND CREATED HITS
HELPED BRING MANY NEW CUSTOMERS AND CLIENTAL TO ANY BUISNESS IVE PARTAKED IN .
Affiliations
- SINGER SONGWRITTER
- PIANO LESSONS
Languages
Tamil
Native or Bilingual
Danish
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Certification
CPR CERTIFIED
Timeline
Receptionist
FRANKS CHOP SHOP
2023.01 - 2024.01
Host
The Mermaid Inn Of Mystic
2021.02 - 2023.01
Front Desk Medical Assistant
DOVER HOSPITAL
2014.01 - 2020.02
Sales Associate Manager
Lord And Taylor, A Division Of May
2013.12 - 2020.02
Associate of Applied Science - Massage Therapy
County College of Morris
High School Diploma -
Roxbury High School
CPR CERTIFIED
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