Ange dikiko mudugu mbaya
Plainfield,Indiana
Summary
To obtain a Customer Service Representative position providing exceptional support and ensuring customer satisfaction.
Dedicated and customer-focused professional with5 years of experience in customer service. Proven track record of resolving issues efficiently and effectively. Excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Doordash customer service
03.2021 - Current
- Responded to customer inquiries via phone, email, and live chat
- Resolved issues related to orders, deliveries, and account concerns
- Utilized problem-solving skills to address customer complaints
- Collaborated with internal teams to resolve complex issues
- Consistently met or exceeded customer satisfaction targets
Education
Diploma - psychology & pedagogy
University of pedagogy of Kinshasa
01.2013
Skills
- Excellent communication and interpersonal skills
- Proficient in customer relationship management (CRM) software
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and Google Suite
- Experience with customer service software (eg, Zendesk, Freshdesk)
- Strong time management
- CRM software (eg, Salesforce)
- Customer service platforms (eg, Zendesk, Freshdesk)
- Microsoft Office (Word, Excel, Outlook)
- Google Suite (Docs, Sheets, Gmail)
- Live chat software (eg, LiveChat)
References
Available upon request.
Availability
Available to work flexible hours, including evenings, weekends and holidays.
Timeline
Customer Service Representative
Doordash customer service
03.2021 - Current
Diploma - psychology & pedagogy
University of pedagogy of Kinshasa