Hardworking, passionate and fast learner job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals.
Hi, I’m
ANGE DJAHA
Berwyn,Il
Summary
Overview
4
years of professional experience
Work History
Viceroy
FRONT DESK MANAGER
09.2022 - Current
Job overview
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Assisting agents, supervisors, and night auditors with daily tasks
- Prepare agents, concierge, and bellmen payroll every two weeks
- Use Canary to obtain payment for current or upcoming reservations when needed
- Monitor third-party sites and reservations from all channels (Booking.com, Expedia, Hotel.com), Perform all check-in, and check-out tasks, Inform customers about payment methods, and verify their credit card data
- Respond to client’s complaints in a timely and professional manner
- Managed front desk maintenance of client records and lab data.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Viceroy
FRONT DESK AGENT
01.2019 - 01.2022
Job overview
- Schedule guest wake-up calls and reservations for the following day.
- Respond to guest inquiries, concerns, and complaints as needed.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used Opera to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Viceroy
NIGHT AUDITOR
09.2020 - 03.2021
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera with 100% accuracy.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Viceroy Chicago
Hostess
08.2020 - 03.2021
Job overview
- Took reservations Via open table and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Truman CollegeChicago, IL
Some College Credits from Accounting And Business Management
University Overview
Chicago Real Estate InstituteChicago
Real Estate Broker from Real Estate
01.2023
University Overview
Agitel FormationIvory Coast
Two Years of College Credits from Management And Marketing
2016
University Overview
Avicennes CollegeCote D'Ivoire
High School Diploma
07.2014
University Overview
Skills
- Microsoft Office ( Word, Excel,
- PowerPoint)
- Customer care
- Content Creator
- Social Media Marketing
- Multi-tasker
- Fast learner
- Problem solver
- Attention to details
Languages
French
Native or Bilingual
English
Full Professional
Timeline
FRONT DESK MANAGER
Viceroy
09.2022 - Current
NIGHT AUDITOR
Viceroy
09.2020 - 03.2021
Hostess
Viceroy Chicago
08.2020 - 03.2021
FRONT DESK AGENT
Viceroy
01.2019 - 01.2022
Truman College
Some College Credits from Accounting And Business Management
Chicago Real Estate Institute
Real Estate Broker from Real Estate
Agitel Formation
Two Years of College Credits from Management And Marketing
Avicennes College
High School Diploma