Ange MUKABAYIRE
Kigali
Summary
Dedicated waitress with three years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to clients. Demonstrate active listening and communication skills to ensure clients are fully satisfied and happy. Experienced in various settings including family restaurants, bars, cafeterias, hotels, and room service. Comfortable serving patrons of various age and background. Determined team player striving to provide the highest quality service to clients.
Overview
2
2
years of professional experience
Work History
Waitress
Best View Hotel
01.2020 - 10.2020
- Cleaned and polished furniture, shelves, walls, and equipment.
- Stocked refrigerators with bottled beer and wines.
- Requested and recorded customer orders and totaled orders with cash registers.
- Balanced payments and receipts in cash registers.
- Prepared food items including salads, sandwiches, and desserts.
Waitress
Gorilla Nest Hotel
01.2019 - 06.2019
- Take orders from and serve food and beverages to clients.
- Perform consistent check-ins with clients to ensure satisfaction and address complaints effectively.
- Answer questions about the menu and make recommendations when appropriate or requested.
- Prepare appetizers, salads, and cold dishes.
- Cleaned tables, removed dirty dishes, and replaced table linens.
- Notified kitchen staff of special orders and shortages.
Education
High School Diploma - Tourism and Hotel Management
ECOLE SECONDAIRE ISLAMIC DE RUHENGERI
Rwanda11.2018
GED -
Alison School of Hospitality Management
Spain04-2023
Skills
- Strong customer skills, including assessing customer need, adhering to quality standards, evaluating customer satisfaction, and making the proper corrections
- Excellent active listening skills and ability to give my complete attention to clients during busy times
- Demonstrated service orientation, always looking for opportunities to serve clients and assist other employees
- Patient and compassionate when serving clients, making them feel at home at the establishment in which they are eating
- Great ability to communicate and build strong relationship with clients
- Proficient in English speaking and writing
- Fluent in Kinyarwanda speaking and writing
- Strong interpersonal adaptability and accountability
- Proficient in MS Excel, MS Word, and PowerPoint
- Proficient in using google calendar, google docs, and google sheet
- Reliable and able to work with others
- Self-motivated and goal oriented
- High standard of integrity and morale
- Table management
- Order accuracy
- Complaint handling
Timeline
Waitress
Best View Hotel
01.2020 - 10.2020
Waitress
Gorilla Nest Hotel
01.2019 - 06.2019
High School Diploma - Tourism and Hotel Management
ECOLE SECONDAIRE ISLAMIC DE RUHENGERI
GED -
Alison School of Hospitality Management
TRAINING
Received additional training in Hotel related at Best View Hotel.
Similar Profiles
Mouhamadou BaMouhamadou Ba
Laundry attendant at Niagara Falls view hotel and suitesLaundry attendant at Niagara Falls view hotel and suites
Tasnim HasanTasnim Hasan
Kitchen Steward at The Lake View HotelKitchen Steward at The Lake View Hotel
Anna BlackAnna Black
Waitress at The Lake View HotelWaitress at The Lake View Hotel
Gardia ChoiceeGardia Choicee
Data Analyst at Plan International LiberiaData Analyst at Plan International Liberia
BARIYANGA Jean De La PaixBARIYANGA Jean De La Paix
Consultant Pharmacist at Bovan Pharmacy LtdConsultant Pharmacist at Bovan Pharmacy Ltd