ANGEALA WILLIAMS
Milwaukee
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations and pharmacy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Chef
Angeala's Kitchen Catering
01.2022 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Certified Pharmacy Technician
Aurora St. Lukes
01.2016 - 02.2018
- Number one priority is customer service
- Answered a number of inbound calls each day to handle various concerns, set appointments, and close sales
- Kept inventory accurate with effective management and regular cycle counts
- Obtained timely payments from customers and insurance companies
- Kept all areas clean, organized and in line with company professional standards
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
- Met customer needs with fast and knowledgeable pharmacy support
- Assisted with billing, entering orders with high accuracy and verifying insurance
- Maintained readiness for day's business by properly setting up cash drawers and stocking supplies
- Filled all prescriptions with accuracy
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Senior Certified Pharmacy Technician
Walgreens CO
10.2006 - 01.2016
- Customer service is the number one priority
- Kept team in compliance with regular licensure monitoring, working with senior management to address issues
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Kept all areas clean, organized and in line with company professional standards
- Making the weekly schedule for all employees
- Filling all prescriptions with accuracy
- Answering and making curious phone calls daily to patients and doctors
- Ordering and putting away all items received
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Associates Degree -
Milwaukee Area Techinal College
Milwaukee, WI06-2023
High School Diploma -
Nicolet High School
Glendale, WI06-2007
Skills
- Customer Service
- Data entry
- Order verification
- Insurance reconciliation
- Billing support
- Prescription filling
- Insurance processing
- Appointment scheduling
- Information security
- Food safety
- Menu planning
- Cost control
- Menu development
- Strong work ethic
- ServSafe certification
- Insurance verification
- Insurance billing
- Immunization administration
- Problem-solving skills
- Medication dispensing
- Maintaining records
- Calculating insurance coverage
- Pharmaceutical calculations
- HIPAA compliance
- Workflow optimization
- Team collaboration
- Dosage form preparation
- Pharmacy equipment use
- Medication therapy management
- HIPAA
- Staff training and development
- Staff development
- New hire onboarding
- FDA compliance
- Drug classification
- Proper labeling procedures
- Preparing sterile compounds
- Filling prescriptions precisely
- Medication storage
- Pharmacy operations
- Quality assurance and control
- Inventory control
- Pharmacy operations management
Certification
Serv-Safe
Languages
English
Full Professional
Timeline
Executive Chef
Angeala's Kitchen Catering
01.2022 - Current
Certified Pharmacy Technician
Aurora St. Lukes
01.2016 - 02.2018
Senior Certified Pharmacy Technician
Walgreens CO
10.2006 - 01.2016
Associates Degree -
Milwaukee Area Techinal College
High School Diploma -
Nicolet High School
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