Angeanette White
CLINTON,MS
Summary
Accomplished Quality Review Specialist at the Department of Veterans Affairs, adept at optimizing claims processing through data analysis and effective task delegation. Proven track record in coaching junior staff and enhancing operational workflows, resulting in improved compliance and efficiency. Recognized for fostering a collaborative environment and implementing best practices in documentation management.
Overview
20
20
years of professional experience
Work History
Decision Review Office (Quality Review Specialist)
Department of Veterans Affairs
08.2005 - Current
- Reviewed and analyzed veteran claims to ensure compliance with departmental regulations and policies.
- Evaluated documentation for accuracy, identifying discrepancies and recommending corrective actions.
- Provided training and mentorship to junior staff on review processes and best practices.
- Collaborated with cross-functional teams to improve claims processing efficiency and accuracy.
- Developed and implemented standard operating procedures to enhance operational workflows.
- Conducted audits of processed claims, ensuring adherence to quality assurance standards.
- Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
- Developed comprehensive training materials for new hires, facilitating their seamless integration into the team.
- Established strong relationships with clients, addressing concerns promptly and maintaining open lines of communication.
- Analyzed complex data sets, providing valuable insights for decision-making purposes.
- Contributed to continuous improvement initiatives by participating in process assessments and offering actionable suggestions for enhancement opportunities.
- Optimized resource allocation through effective workload distribution among review specialists.
- Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
- Enhanced review accuracy by streamlining processes and implementing quality control measures.
- Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
- Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.
- Maintained up-to-date knowledge on industry trends and regulations, providing informed guidance to colleagues and clients alike.
- Implemented best practices for documentation management, ensuring easy access to critical information when needed.
- Conducted root cause analysis on recurring issues encountered during reviews; proposed viable solutions that led to long-term improvements.
- Identified areas of improvement in operational workflows, leading to increased productivity and reduced errors.
- Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
- Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary.
- Mentored junior review specialists, fostering professional growth and development within the team.
- Collaborated with cross-functional teams to improve overall review efficiency and effectiveness.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor of Science - Psychology
Mississippi College
Clinton, MS12-2004
Skills
- Industry expertise
- Feedback management
- Coaching and mentoring
- Task delegation
Timeline
Decision Review Office (Quality Review Specialist)
Department of Veterans Affairs
08.2005 - Current
Bachelor of Science - Psychology
Mississippi College