Angee Harrison
Portsmouth,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Portsmouth Public Schools
Portsmouth, VA
12.2023 - Current
- Assisted teachers in creating lesson plans and modifying curriculum.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Conducted assessments of student skills to identify needs and develop instructional plans.
- Maintained records of student performance according to school policies and procedures.
- Cleaned and organized classrooms, materials and supplies.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Assisted teachers in providing accommodations for students who need additional support.
- Provided classroom support throughout planned instruction and individual lessons.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Distributed textbooks, workbooks, papers and pencils to students.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Packer/Picker
Amazon Warehouse
Suffolk, VA
10.2022 - 11.2023
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Provided assistance in the assembly line when needed.
- Notified team leader of product discrepancies and equipment malfunctions.
- Accomplished production goals by working with speed and accuracy.
- Packed products in accordance with specified instructions.
- Inspected packages for accuracy and completeness before shipping.
- Organized inventory in the warehouse according to established procedures.
Courier/processor
UNITED WESTLABS
Chesapeake, VA
08.2020 - 10.2022
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Provided excellent customer service by answering questions about delivery status.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Responded quickly to emergency situations requiring immediate action.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Front Desk Receptionist
Griffey Eye Care
Chesapeake, VA
04.2020 - 10.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Dispatcher/Customer Service Representative
Amazon DSP
Portsmouth, VA
11.2018 - 02.2020
- Dispatch Service Technicians, one call at a time
- Dispatch Service Technicians from home to first call
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board / schedule
- Forecast workload for 2 - 3 days out.
Delivery Driver
Deliverate
Chesapeake, VA
11.2018 - 01.2020
- Deliver Packages to customers
- Train new drivers as needed.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Assistant Coordinator
Ameri-Force
Portsmouth, VA
02.2019 - 04.2019
- Provide clerical and operational support to senior coordinators
- Running background checks
- Answering calls and scheduling appointments
- Greeting peers
- Making copies using Microsoft Word, Office, and Excel.
- Assisted in the coordination of projects and activities, ensuring deadlines were met.
- Provided administrative support to the team, including scheduling meetings and responding to emails.
- Developed and maintained databases for tracking project progress and resources.
- Organized travel arrangements for staff members attending conferences or events.
Teacher Assistant
Albermale Learning Center
Elizabeth City, NC
06.2016 - 09.2017
- Monitors all children under care while parents are at work
- Ensures that children are safe and well behaved
- Designs craft projects and other creative activities for children to complete
- Provides snacks and meals for children
- Makes sure daycare center is clean and organized
- Takes children to nearby park or oversees recess as they play outside
- Monitors interactions between children to ensure there are no fights or disputes
- Disciplines children when necessary
- Provides updates to parents on children's behavior and progress
- Administers first aid when necessary
- Comforts children who are homesick or upset
- Designs activities that help children learn alphabet and basic reading skills
- Arranges and oversees rest times or naptimes
- Feeds, changes, and carries infants at the daycare center
- Assists in recruiting, training, and overseeing teacher's aides
- Administers care to sick children
- Contacts parents in the event of an emergency
- Answers parent inquiries
- Addresses and resolves disputes among children.
School Crossing Guard
Homeland Security
Norfolk, VA
05.2014 - 06.2015
- To stop traffic making sure that the kids make it to and from school safely.
- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Directed traffic away from areas where students were crossing.
- Inspected crosswalks for hazards such as broken glass, potholes. prior to allowing pedestrians to cross.
- Kept an eye out for reckless drivers or suspicious activity near school crossings.
- Ensured that all vehicles stopped at designated stops while children crossed the street.
- Observed proper hand signals and signs when directing student crossings.
- Instructed students on proper road safety techniques such as looking both ways before crossing a street or intersection.
- Maintained communication with school officials regarding any changes in traffic patterns or other potential hazards near school crossings.
Education
Bachelor of Science - Social Work
University of Phoenix
Phoenix05-2026
Associate's degree - Business
University of Phoenix-Online Campus
Phoenix, AZ07.2023
Diploma -
Woodrow Wilson High School
11.2017
Skills
- Microsoft Office
- Excel
- Typing skills (7 years)
- Customer Service
- Customer Support
- Customer Care
- Call Center
- Loan Origination
- Banking
- Marketing
- Delivery Driver Experience
- Driving
- Windows
- Intake
- Care plans
- Multi-line phone systems
- Data collection
- Cash handling
- Supervising experience
- Warehouse experience
- Stocking
- Courier
- Customer service
- Clerical experience
- Typing
- Specimen collection / processing
- Experience working with students
- Front desk
- Teaching
- Classroom Technology
- Calm and Patient Demeanor
- Effective Communication
- Relationship Building
- Helping Students with Special Needs
- Classroom inclusion
- Computer Skills
- Teacher Support and Collaboration
- Student Supervision
- Lesson development
- Small Group and Individual Assistance
- Classroom support
- Individualized Educational Plans
- Individual Student Assistance
- Reading and Writing Support
- Supervising Student Activities
- CPR and First Aid
- Instructional technology
- Student Health and Safety
- Lesson Planning
- Student assessment
- Student Learning Support
- Classroom Organization
- Academic Support
- Teacher Collaboration
- Teaching strategies
- Evidence-based program use
- Classroom Management
- Laboratory Monitoring
- Clerical Support
- Supply Restocking
- Collaborative Teamwork
- Child Development Certification
Certification
- MLO certification
- First Aid Certification
- Home Inspector Certification
- Real Estate Broker Certification
Timeline
Instructional Assistant
Portsmouth Public Schools
12.2023 - Current
Packer/Picker
Amazon Warehouse
10.2022 - 11.2023
Courier/processor
UNITED WESTLABS
08.2020 - 10.2022
Front Desk Receptionist
Griffey Eye Care
04.2020 - 10.2021
Assistant Coordinator
Ameri-Force
02.2019 - 04.2019
Dispatcher/Customer Service Representative
Amazon DSP
11.2018 - 02.2020
Delivery Driver
Deliverate
11.2018 - 01.2020
Teacher Assistant
Albermale Learning Center
06.2016 - 09.2017
School Crossing Guard
Homeland Security
05.2014 - 06.2015
Bachelor of Science - Social Work
University of Phoenix
Associate's degree - Business
University of Phoenix-Online Campus
Diploma -
Woodrow Wilson High School