Ange Emilie Kom
Arlington,TX
Summary
Highly organized and detail-oriented data entry specialist with 3+ years of experience in data management and customer service. Proven ability to input, verify, and manage large volumes of data with 99% accuracy. Adept at resolving customer inquiries efficiently while maintaining strong interpersonal communication. Seeking to leverage my skills to enhance operational efficiency in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Working Solutions
Plano, Texas
11.2022 - 12.2024
- Delivered outstanding support to 100+ customers daily via phone, email, and live chat
- Assisted customers with account issues and data updates, maintaining a 98% customer satisfaction rating
- Trained new hires on CRM and data entry protocols, boosting team productivity by 20%
- Documented customer interactions in the CRM, ensuring accurate and complete records for future reference
Data Entry Specialist
ABM Industries
02.2021 - 11.2022
- Input and manage data for over 5,000 client accounts, ensuring 99% accuracy across all entries
- Conduct quality checks to identify and resolve discrepancies in records, reducing errors by 30%
- Streamlined data-processing procedures, improving data-handling efficiency by 15%
- Collaborated with the customer service team to ensure smooth updates and access to client records
- Processed invoices accurately according to established procedures within specified timeframes.
Education
Associate Degree - Business Administration
Dallas College
Irving, Texas12-2023
Skills
- Data analysis tools
- Tableau
- Power BI
- Document management systems
- Cloud-based storage solutions
- Data Entry
- Database Management
- Customer Service
- Support
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Typing Speed
- CRM Software
- Salesforce
- Zendesk
- Attention to Detail
- Problem Solving
- Time Management
- Multitasking
- Sales
Certification
- Microsoft Office Specialist (MOS) Certification - Excel
- Certified Customer Service Professional (CCSP)
Languages
- Fluent in English
- Fluent in French
Timeline
Customer Service Representative
Working Solutions
11.2022 - 12.2024
Data Entry Specialist
ABM Industries
02.2021 - 11.2022
Associate Degree - Business Administration
Dallas College