Angeilca Delgado

KinderCare Learning Centers

Sugar Hill, Georgia

03.2020 - Current

Assisted in the recruitment, training and supervision of staff members.
Monitored customer service standards and provided feedback to employees.
Developed and implemented strategies to increase sales and profits.
Managed inventory levels by accurately tracking stock levels and ordering new items as needed.
Provided guidance on how to handle difficult customer service situations.
Maintained a safe working environment for employees by enforcing safety procedures.
Handled customer complaints professionally while resolving issues quickly and efficiently.
Collaborated with other departments in developing marketing plans for upcoming events or promotions.
Ensured compliance with company policies and procedures at all times.
Created weekly schedules for staff members based on business needs and staffing requirements.
Assisted customers with their queries or concerns in a timely manner.
Provided leadership support during periods of peak activity or high demand from customers.
Participated in team meetings to discuss progress towards goals or objectives set by management.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Delegating employee assignments, monitored progress and evaluated performance.
Maintained current understanding of company offerings to better serve customers and team members.