Angekia Shufford
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of guests at popular, fast-casual restaurants and nightclubs. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Piedmont Urgent Care By Wellstreet
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Bottle Server
Rain Gentlemen's Club
11.2024 - 12.2024
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
Server
Great Lakes Burger Bar
10.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Production Worker
Stellantis
02.2013 - 07.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Server
Minnie's Night Club
06.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Science - Business Administration And Management
Henry Ford College
Dearborn, MI01-2027
Skills
- Exceptional customer service
- Cleanliness standards
- Promotional events
- Item promotion
- Cash handling
- Professional appearance
- ID verification
- High volume dining
- Teamwork and collaboration
- Hospitality and accommodation
- Attention to detail
Timeline
Bottle Server
Rain Gentlemen's Club
11.2024 - 12.2024
Medical Office Assistant
Piedmont Urgent Care By Wellstreet
10.2023 - Current
Server
Great Lakes Burger Bar
10.2022 - 07.2023
Server
Minnie's Night Club
06.2021 - 12.2021
Production Worker
Stellantis
02.2013 - 07.2023
Bachelor of Science - Business Administration And Management
Henry Ford College