Angel Abundis
Las Vegas,NV
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Las Vegas, NV
02.2021 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations to ensure compliance with food safety standards and operational procedures.
- Trained and mentored staff on customer service best practices and efficient food preparation techniques.
- Developed staff schedules to optimize labor costs while maintaining service quality during peak hours.
- Implemented inventory management practices that reduced waste and improved supply chain efficiency.
- Collaborated with management to enhance marketing strategies, resulting in increased foot traffic and sales growth.
- Conducted performance evaluations and provided constructive feedback to enhance team productivity and morale.
Dining Room Server
Panera Bread
Las Vegas, NV
10.2024 - 05.2025
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Presented menus and answered questions regarding items.
- Stocked glassware, silverware, and condiments at each station throughout shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed strong and lasting resident relationships.
- Managed dining area cleanliness and organization to maintain a welcoming environment.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
Education
High School Diploma -
05-2024
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Customer service and satisfaction
- Customer relationship management (CRM)
- Money handling
- Team leadership
- Customer service
- Team building
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Staff management
- Employee scheduling
- Cost control
Education and Training
false
Timeline
Dining Room Server - Panera Bread
10.2024 - 05.2025
Assistant Manager - SUBWAY®Restaurants
02.2021 - Current
Spring Valley High School - High School Diploma,