Angel Adams
Minneapolis,Minnesota
Summary
Highly motivated employee with experience in Human Resources, Office Administration, and Customer Support. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills and effectively working across diverse settings.
Overview
2025
2025
years of professional experience
Work History
Shift Lead
Walgreens
06.2023 - Current
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door of store for deliveries
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
- Models and delivers a distinctive and delightful customer experience
- Responsible for holding store keys to open and close without management as necessary
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payments as necessary or as requested
- Ensure compliance with state and local laws regarding regulated products
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Taught staff upselling techniques to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained positive working relationship with fellow staff and management.
Human Resources Coordinator
DoubleTree by Hilton
10.2017 - Current
- Process payroll
- Open enrollment sign up
- Data entry
- New hire screening
- Maintain employee files
- Maintain job board for open positions
- Set up and conduct employee training
- Guest service - check in and check out
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Researched best practices for human resource functions and recommended changes accordingly.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Facilitated dispute resolution between employees or between employees and management.
- Advised managers on disciplinary actions when needed.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Initialized background checks for potential new hires.
- Explained human resources policies and procedures to employees.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
- Coordinated employee onboarding, including orientation sessions and documentation management.
- Assisted in compliance audits, preparing necessary documentation and reports.
- Conducted exit interviews, providing insights for organizational improvements.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
- Coordinated responses to unemployment claims and participated in hearings as necessary.
- Provided administrative support for HR projects and initiatives.
- Managed recruitment process, from posting job listings to scheduling interviews with candidates.
- Coordinated employee engagement activities to boost morale and productivity.
- Organized training and development sessions to enhance employee skills and performance.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Supported leadership in strategic planning and workforce analysis efforts.
- Developed employee orientation and training programs for new hires.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Organized employee directories and updated individual contact information.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Reported on workplace health and safety compliance to superiors.
- Created and implemented employee retention strategies.
- Researched industry trends to inform compensation and performance strategies.
Patient Support
U of M physicians
09.2021 - 01.2022
- Schedule appointments for multiple clinics
- Update patient's records
- Send correspondence to the clinic on behalf of the patients
- Create patient profile
- Assist with pharmacy and DME orders
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
- Provided excellent patient support and care to patients and families.
- Facilitated referrals to appropriate community resources as needed for patient support.
- Provided support services such as scheduling appointments or answering telephone inquiries from patients.
- Provided patient education and support services to assist with their understanding of health and wellness topics.
- Provided administrative support to medical staff, including scheduling appointments, maintaining patient records and managing billing.
- Answered patient questions regarding treatments and provided emotional support when needed.
- Provided customer service support by responding quickly to questions or complaints from patients or family members.
Client Support Representative
Willis Towers Watson
09.2018 - 09.2021
- Assisted clients with enrolling in medical, dental, and life insurance benefits
- Opened and managed health and pension cases for employees
- Assisted employees with initiating pension benefits
- Data entry
- Provided technical support to customers via phone, email and chat.
- Resolved customer inquiries in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to customer complaints and concerns.
- Identified and escalated priority issues as needed.
- Documented all relevant customer information accurately in the database system.
- Monitored incoming calls, emails, chats and other forms of communication from customers.
- Ensured compliance with established quality standards for all customer interactions.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Personal Care Associate
Midwest Home Health Care
07.2016 - 08.2018
- Assist clients with daily tasks
- Light house work
- Transportation for clients
- Shopping for clients
- Provided personal hygiene assistance to individuals, including bathing, dressing and grooming.
- Assisted with ambulation and mobility needs of clients by providing support or using adaptive equipment.
- Maintained client living areas in a safe, clean and orderly fashion.
- Ensured that all medical records were kept up-to-date, accurate and confidential.
- Provided companionship for clients to enhance their physical and emotional well-being.
- Helped clients with daily activities such as shopping, errands and appointments.
- Established positive relationships with clients based on trust and respect.
- Promptly responded to emergency situations in a calm manner.
- Conducted light housekeeping duties such as changing bed linens and laundry services.
- Transported clients to medical appointments or other outings when necessary.
- Scheduled regular follow-up visits from physicians or home health care providers.
- Participated in team meetings regarding client progress or concerns.
- Communicated effectively with family members about client care plan updates.
- Provided emotional support to clients during difficult times or transitions.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
Nurses Assistant
High School for Recording Arts
02.2016 - 06.2016
- Create and update student medical information
- Addressed minor medical needs of students and staff
- Assisted visiting nurse with health exams
- Conducted CPR training for students
- Recorded patient information in medical records.
- Performed basic clerical tasks such as filing paperwork or charting notes into computer systems.
- Assisted with daily activities such as taking out trash, stocking shelves with supplies or cleaning up spills.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications
Talent Acquisitions Coordinator
Volt Workforce Solutions
10.2013 - 02.2016
- Assisting with the onboarding process for new and transitioning 3M Salaried employees
- Initiated background checks
- Set up medical profiles
- Assist with travel set up for employees
- Interview invites
- Candidate correspondence
- Post and un-posted position requisitions
- Support for 3M Talent Acquisitions
- Developed job postings and worked with internal teams to ensure accuracy of job descriptions.
- Created and maintained relationships with recruitment agencies, universities, colleges, and other external resources to identify potential candidates.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
- Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
- Prepared offer letters for successful applicants according to established guidelines.
- Conducted reference checks for final round candidates prior to extending an offer.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Utilized applicant tracking systems (ATS) to streamline recruitment processes and maintain candidate data.
- Ensured compliance with federal, state, and local employment laws and regulations throughout the recruitment process.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared or maintained employment records using human resources management system software.
Testing administrator
St. Jude Medical
- Administered tests to candidates for positions in medical assembly for St
- Jude Medical
- Human resources support
- Assisted new employees with new hire paper work
- E-Verified new hires prior to start date
- Processed access badges for new hires
- Processed I-9 and W-4 forms
- Developed test plans, scripts, cases and scenarios to evaluate functionality and performance of applications.
- Documented steps taken during each phase of the testing process including setup, execution and resolution of any issues encountered along the way.
- Monitored student progress and assisted students with resolving problems.
Education
Associate's degree - Human Resources and Organizational Leadership
Skills
- Valuable skills and knowledge in:
- Microsoft Word and Outlook
- Excel, Access, Powerpoint
- Workday
- Paycor
- Paycom
- EPIC and EMR
- Medical insurance and benefits claims and enrollment
- Excellent verbal and written communication
- Able to multi-task
- Works well individually or in a team setting
- Able to work with people of diverse backgrounds
- Self-motivated
- Attention to detail
- Fast learner
- Productivity monitoring
- Work Delegation
- Guest service
- Workplace Safety
- Team motivation
- Conflict Resolution
- Employee Training
- Loss Prevention
- Shift leadership
- Decision-making capabilities
Timeline
Shift Lead
Walgreens
06.2023 - Current
Patient Support
U of M physicians
09.2021 - 01.2022
Client Support Representative
Willis Towers Watson
09.2018 - 09.2021
Human Resources Coordinator
DoubleTree by Hilton
10.2017 - Current
Personal Care Associate
Midwest Home Health Care
07.2016 - 08.2018
Nurses Assistant
High School for Recording Arts
02.2016 - 06.2016
Talent Acquisitions Coordinator
Volt Workforce Solutions
10.2013 - 02.2016
Testing administrator
St. Jude Medical