Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Angel Adamson

Grand Prairie,TX

Summary

Dynamic professional with a proven track record at QuikTrip, excelling in customer satisfaction and cash management. Recognized for enhancing operational efficiency through innovative inventory solutions and fostering team collaboration. Adept at training staff and implementing strategic plans, driving significant improvements in service quality and client relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clerk

Quiktrip Kitchens
01.2024 - 06.2024
  • Endured all day to day operations were above food safety standards.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained a professional atmosphere within the kitchen setting through effective communication skills and polished presentation abilities.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Enhanced communication with external vendors, ensuring timely delivery of kitchen supplies.

Assistant Manager

QuikTrip
06.2018 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Sales Manager

Family Dollar
06.2014 - 06.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.

Education

Associate Of Business Administration - Business Economics

Tarrant County College
Fort Worth, TX
06.2002

Associate Of Applied Business -

Santa Barbara City College
Santa Barbara, CA
05.2001

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Prioritization
  • Relationship building
  • File maintenance
  • Document management
  • Research
  • Quality control
  • Basic accounting
  • Quality management
  • Spreadsheet development
  • Calendar management
  • Bookkeeping
  • Handling payments
  • Peer relationships
  • Confidentiality
  • Multitasking
  • Attention to detail
  • Customer communication
  • Problem-solving
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Microsoft office
  • Creative thinking
  • Record sorting and filing
  • Team collaboration
  • Staff training
  • Written communication
  • Information processing
  • Conflict resolution
  • Task prioritization
  • Materials organization
  • Inventory assessment
  • Scheduling
  • Analytical thinking
  • Data entry and 10-key
  • Staff supervision
  • Strategic planning
  • Regulatory compliance
  • Meeting planning

Certification

Current Manager of Food Safety certification

Current TABC Certificate

Timeline

Clerk

Quiktrip Kitchens
01.2024 - 06.2024

Assistant Manager

QuikTrip
06.2018 - 06.2024

Sales Manager

Family Dollar
06.2014 - 06.2018

Associate Of Business Administration - Business Economics

Tarrant County College

Associate Of Applied Business -

Santa Barbara City College

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Angel Adamson