Angel Agbamu
Denton,Texas
Summary
Motivated and friendly customer service professional with strong communication, organizational, and problem-solving skills. Experienced in fast-paced environments, providing exceptional service, managing front desk operations, and supporting patient and guest needs. Seeking a Front Desk Receptionist role in a healthcare or hospitality setting where I can contribute to smooth operations, patient satisfaction, and positive guest experiences.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Front Desk Receptionist (Entry-Level Experience)
Casper Dental
01.2023 - Current
- Greet patients, check them in, and maintain a welcoming environment.
- Use medical terminology to communicate effectively with staff and patients.
- Assist with appointment scheduling, reminders, and patient flow.
- Maintain confidentiality and follow HIPAA guidelines.
- Support office organization, filing, and coordinating with dental assistants.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front Desk Associate – Hospitality (Hotel Experience)
Hotel Inn
06.2022 - 10.2024
- Provide friendly and professional guest service while managing check-in/check-out procedures.
- Answer calls, respond to guest inquiries, and resolve concerns promptly.
- Assist with room assignment, payment processing, and maintaining accurate records.
- Support a clean, organized lobby environment and communicate effectively with housekeeping.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling of appointments and services for guests efficiently.
- Maintained accurate records of guest information and transactions using property management systems.
Team Member
Chick-fil-A
09.2019 - 05.2021
- Provided fast, courteous service while handling orders at the front register and drive-thru.
- Addressed guest concerns with warmth and professionalism.
- Ensured quick and accurate food preparation and maintained a clean work area.
Education
Master of Science - Health Science & Medical Support Coursework
Dallas College – Eastfield Campus
High School Diploma - undefined
Horn High School
Biology
University of North Texas
Denton, TX03-2027
Skills
- Customer Service & Guest Relations
- Front Desk Operations
- Scheduling & Appointment Management
- Phone & Email Communication
- Google Suite & Basic Office Software
- Multi-Tasking & Time Management
- Ability to Work Under Pressure
- Leadership & Teamwork
- Medical Terminology
- Anatomy & Physiology
- Problem-Solving & Decision-Making
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Front office management
Accomplishments
Honor Society:
- Inducted into the National Honor Society for academic excellence and leadership.
A in Medical Terminology:
- Earned an A in Medical Terminology, demonstrating strong understanding of healthcare vocabulary and communication.
Communication / Wait Time Achievement:
- Improved customer experience by streamlining communication, helping reduce wait times and ensuring smoother service flow.
Collaboration / Teamwork Achievement:
- Collaborated with a team of 12 to coordinate efficient order preparation, consistently meeting service-time goals.
Certification
Pharmacy trainee license
CPR Trained
Timeline
Dental Front Desk Receptionist (Entry-Level Experience)
Casper Dental
01.2023 - Current
Front Desk Associate – Hospitality (Hotel Experience)
Hotel Inn
06.2022 - 10.2024
Team Member
Chick-fil-A
09.2019 - 05.2021
High School Diploma - undefined
Horn High School
Master of Science - Health Science & Medical Support Coursework
Dallas College – Eastfield Campus
Biology
University of North Texas