Angel Aguilera
Chula Vista,CA
Summary
To obtain a position as an integral part of your team in order to better use and expand on my current managerial skill set.
Overview
9
9
years of professional experience
Work History
General Manager
Advance Auto Parts
07.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store manager
Autozone
10.2018 - 07.2024
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Monitors cash flow, inventory and security control
- Maintains sales productivity, store appearance and merchandising standards
- Conducts and reviews all opening and closing procedures
- Manages emergency situations and conduct proper emergency procedures
- Follows proper accident procedures
- Prepare Performance Evaluations and AutoZoner Action Reviews
- Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
- Lead a successful team, support the store manager, and manage in our fast-paced retail stores
- Manage store operations to maximize sales, profits and customer service
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results
- Inventory protection, asset management, operational and safety issues
- Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
- Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment
- Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions
- Effectively communicate with customers and respond to questions and requests in a timely manner
- Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company & OSHA guidelines
- Follow basic product handling procedures in accordance with company & HACCP policy
- Always working with our 'Always Fresh' mentality
- Assist with product presentation, rotation, labeling & replenishment
- Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts
- Maintain working knowledge of all warehouse equipment
- Gain and demonstrate a high level of operational execution and product knowledge
Store Manager
Napa Auto Parts
12.2018 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Night Manager
Restaurant Depot
07.2018 - 12.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Maintained accurate delivery, sales and inventory records for good stock management.
Service Manager
Lowes
07.2015 - 06.2018
- Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers
- Collaborating with front-end and back-end operations associates to ensure items are adequately stocked
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
- Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit
- Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products
- Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink
- Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks
- Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping
Education
High School -
Sweetwater High School
National City06.2003
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Verbal and written communication
- Team training and development
References
- Sean Carrel, Coworker, 06/01/12, 06/01/15
- Victor Arellano, Supervisor, 10/01/18, 06/01/23
Timeline
General Manager
Advance Auto Parts
07.2024 - Current
Store Manager
Napa Auto Parts
12.2018 - 10.2019
Store manager
Autozone
10.2018 - 07.2024
Night Manager
Restaurant Depot
07.2018 - 12.2018
Service Manager
Lowes
07.2015 - 06.2018
High School -
Sweetwater High School