Angel Charles
Houston,TX
Summary
Detail-oriented and methodical individual. Exceptional abilities in problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Meticulous person with experience analyzing information and identifying areas of improvement. Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Personable and solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Hallmark Aviation
Houston, TX
01.2024 - Current
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Entered information in Carina (software) system to maintain updated details related to customer ticket orders, reservations and payment method.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated with multiple departments to ensure efficient operations within an airline environment.
- Managed daily operations of the contact center, including staffing, scheduling, and customer service.
CNC Machinist
B&L Machine Co
Houston, TX
09.2018 - 10.2023
- Operated and maintained up to 3 different mill and lathe machines to fabricate steel products
- Increased production efficiency by closely studying blueprints for accurate machine programming
- Trained and coached new team members on proper machine set-up procedures
- Studied changing production and daily work orders to adjust offsets correctly
- Properly loaded and unloaded materials in and out of machines
- Adhered to high level of safety by following company rules and regulations to prevent injuries
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Inspected, repaired and replaced system components
- Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
Wheelchair Van Driver
Windsor EMS
Houston, TX
11.2020 - 08.2021
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Maintained knowledge of first-aid procedures.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Mechanic Assistant
GH Mobil
Houston, TX
05.2020 - 08.2020
- Conducted routine maintenance activities, including oil changes, tire rotations, fluid replacements and bulb changes
- Coordinated ready access to tools and parts needed for repair and maintenance activities
- Developed quotes through assessment of material costs and project schedules
- Researched customer design proposals and requests to evaluate feasibility, cost, and maintenance requirements of designs
- Inspected and tested equipment to locate worn and damaged parts
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Utility Worker
DIGCO
Houston, TX
04.2018 - 07.2018
- Performed general equipment maintenance and repair to minimize downtime
- Installed/Removed gas meters from homes and businesses
- Reviewed production schedules and streamlined processes
- Inspected products and machines to maintain quality and efficiency
- Increased customer satisfaction by resolving gas meter issues
- Transported gas meters to customer locations
- Maintained excellent attendance record, consistently arriving to work on time
- Performed troubleshooting to identify and resolve problems with gas collection systems.
Store Assistant
Walgreens
Houston, TX
01.2016 - 05.2018
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Greeted customers, helped locate merchandise and suggested suitable options
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically
- Occasionally provided assistance in the pharmacy department by sorting medication, assisting customers, and organizing the workspace
Education
High School Diploma -
Alief Taylor High School, George Bush High School
Houston, TX06.2014
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Calm and professional under pressure
- Good with responding to difficult customers
- Great verbal and written communication
- Issue and complaint resolution
- Fluent in English and Spanish
- Creative problem solving
- Multitasking and prioritization
- Upbeat and positive personality
- Understanding customer needs
- Efficient and detail-oriented
- Courteous demeanor
- Adaptive team player
- Quick learner
- Safety control
- Concise time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Pharmacy Technician Trainee Certified
Timeline
Airline Customer Service Agent
Hallmark Aviation
01.2024 - Current
Wheelchair Van Driver
Windsor EMS
11.2020 - 08.2021
Mechanic Assistant
GH Mobil
05.2020 - 08.2020
CNC Machinist
B&L Machine Co
09.2018 - 10.2023
Utility Worker
DIGCO
04.2018 - 07.2018
Store Assistant
Walgreens
01.2016 - 05.2018
High School Diploma -
Alief Taylor High School, George Bush High School
Some College (No Degree) -
Houston Community College
- Pharmacy Technician Trainee Certified
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