Angel Aksha Nandam
Bangalore
Summary
Dynamic Customer Relationship Executive with proven expertise in issue resolution and customer retention strategies, having increased satisfaction scores by 20% at Martial Motors Pvt Ltd. Skilled in cross-departmental collaboration and adept at enhancing brand visibility, I excel in fostering strong client relationships and delivering exceptional service.
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior customer relationship executive
Sundaram motors Mercedes-Benz
Bangalore
03.2026 - Current
- Handling post sales delivery callings
- RC Card callings
- Taking feedback from the delivered, customer
Customer Relationship Executive
Martial Motors Pvt Ltd (Volvo)
Bangalore
12.2024 - 01.2026
- Assisted customers with inquiries about vehicle features and services.
- Educated clients on service offerings and maintenance schedules.
- Coordinated service appointments and follow-up communications.
- Documented customer interactions in the CRM system accurately.
- Provided product knowledge during customer consultations and demonstrations.
- Maintained a clean and organized reception area for client comfort.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Relationship Executive
BMW KUN EXCLUSIVE
Bangalore
09.2023 - 10.2024
- Enhanced Customer Satisfaction: Increased customer satisfaction scores by 20% through attentive and personalized service, resulting in higher client engagement and loyalty.
- Effective Issue Resolution: Achieved a 95% resolution rate for customer complaints and issues within 24 hours, demonstrating strong problem-solving skills and commitment to customer care.
- Customer Retention Strategies: Developed and implemented strategies that boosted client retention rates by 15% over a two-year period, ensuring long-term customer relationships and repeat business.
- Cross-functional Collaboration: Collaborated with sales, marketing, and product teams to provide a seamless customer experience, contributing to a 10% increase in repeat business.
- CRM System Proficiency: Managed and optimized CRM systems to maintain accurate customer records and track interactions, improving the efficiency of customer relationship management processes.
BIAL Assistant
Bangalore International Airport
Bangalore
08.2019 - 08.2020
- Customer Service Excellence: Greet passengers warmly and offer assistance proactively. Address passenger inquiries and concerns promptly and courteously. Provide clear and accurate information regarding flights, airport facilities, and services.
- Efficient Problem Resolution: Handle lost baggage claims efficiently, ensuring timely updates and resolution. Assist passengers with special needs or mobility issues, ensuring they have a smooth and comfortable experience. Manage and resolve any conflicts or issues that arise with passengers calmly and professionally.
- Effective Communication: Maintain clear and effective communication with passengers, colleagues, and other airport staff. Provide announcements and updates regarding flight delays, gate changes, and other important information.
- Attention to Detail: Ensure that all documentation, such as boarding passes and identification, is checked accurately. Monitor and manage queues to maintain smooth passenger flow through security and boarding gates.
- Team Collaboration: Work closely with security personnel, airline staff, and other departments to ensure seamless operations. Coordinate with colleagues to manage peak times and ensure all areas are adequately staffed.
- Crisis Management: Remain calm and composed in emergency situations, following protocols and providing clear instructions to passengers. Assist in the evacuation process if necessary, ensuring passenger safety.
- Continuous Learning: Stay updated with airport and airline policies, procedures, and regulations. Participate in training sessions to enhance skills and knowledge related to airport operations and customer service.
- Professional Appearance and Conduct: Maintain a neat and professional appearance at all times. Exhibit a positive attitude and professional demeanor, representing the airport and airline positively.
Education
Diploma - Aviation And Hotel Management
Skyward College
Hubli, KarnatakaPUC - PCMC
Nalanda PU College
Hubli, KarnatakaSLC -
Convent High School
Hubli, KarnatakaSkills
- Customer retention strategies
- Issue resolution expertise
- Event coordination
- Promotional campaigns
- Brand visibility enhancement
- Cross-selling and upselling
- Communication skills
- Inter-departmental collaboration
Languages
English
First Language
Languages
- English, advanced (C1)
- Hindi, upper intermediate (82)
- Telugu, bilingual, or proficient (C2)
- Kannada, bilingual, or proficient (C2)
- Tamil, bilingual, or proficient (C2)
Timeline
Senior customer relationship executive
Sundaram motors Mercedes-Benz
03.2026 - Current
Customer Relationship Executive
Martial Motors Pvt Ltd (Volvo)
12.2024 - 01.2026
Customer Relationship Executive
BMW KUN EXCLUSIVE
09.2023 - 10.2024
BIAL Assistant
Bangalore International Airport
08.2019 - 08.2020
Diploma - Aviation And Hotel Management
Skyward College
PUC - PCMC
Nalanda PU College
SLC -
Convent High School