Angel Aldan
Dalzell,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Member Service Representative
AllSouth Federal Credit Union
11.2023 - Current
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Customer Service Representative II Remote/Hybrid
First Hawaiian Bank
08.2016 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant Remote/Hybrid
Office Of The Chief Of Police
06.2013 - 03.2015
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduling/rescheduling appointments and meeting with Chief of Police.
Education
High School Diploma -
Simon A Sanchez High School
Guam06.2015
Skills
- Product Sales
- Issue Resolution
- Database Management
- Customer Service
- Proficient in written and spoken English
- Complaint Handling
- Time management abilities
- Computer Skills
- Adaptability and Flexibility
Timeline
Member Service Representative
AllSouth Federal Credit Union
11.2023 - Current
Customer Service Representative II Remote/Hybrid
First Hawaiian Bank
08.2016 - 04.2023
Administrative Assistant Remote/Hybrid
Office Of The Chief Of Police
06.2013 - 03.2015
High School Diploma -
Simon A Sanchez High School