Angel Aleman
New Richmond,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle
Henrico, VA, VA
01.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier
Chipotle Grill
Henrico, VA, VA
10.2022 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers by providing information and resolving complaints.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures and customer services.
Server
La Cabaña Restaurante y Taqueria
Henrico, VA
09.2019 - 09.2020
- Provided 3 years of excellent customer service with an average of 90% satisfaction handling customers with patience and respect, including a warm and engaging personality.
- Addressed concerns quickly to improve customer experience communication, and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Reset tables between guests refilled condiments and wiped down surfaces.
- Operated POS terminals to input orders, split bills, and calculate totals.
Housekeeper
Cesar 3MS
Richmond, VA
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Followed safety procedures when handling materials and discarding waste.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize the possibility of on-site infections.
- Cleaned building floors by sweeping, mopping, and scrubbing.
Education
High School Diploma -
JR Tucker High School
Henrico, VA06.2020
Skills
- Scope of Work Planning
- Customer Service
- Time Management
- Problem-Solving
- Verbal and Written Communication
- Service-Oriented
- Bilingual
- Teamwork and Collaboration
- hardworking
- Reliable and Responsible
- Positive Attitude
- Crew Leadership
- Staff Management
- Multitasking and Organization
- Trustworthy and Honest
- Customer Service Management
Timeline
Service Manager
Chipotle
01.2024 - Current
Cashier
Chipotle Grill
10.2022 - 12.2023
Server
La Cabaña Restaurante y Taqueria
09.2019 - 09.2020
Housekeeper
Cesar 3MS
High School Diploma -
JR Tucker High School