Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angel Anderson

Allen Park,MI

Summary

Experienced in customer service, sales, production, and healthcare, I have honed my communication skills for customer-facing roles over three years. Dedication to exceptional service is evident in efficiently managing inventory, handling cash transactions, and consistently delivering outstanding results. Key strengths include adaptability, thriving in various industries like retail and healthcare. As an assistant manager, successfully overseeing operations, supervising staff, and effectively communicating with stakeholders. Building positive relationships with customers and colleagues comes naturally due to strong communication skills. Attention to detail reflected in expertise in cash handling and inventory management. Overall, combination of skills, experience, and unwavering commitment to excellent service makes a valuable candidate for any organization.

Overview

5
5
years of professional experience

Work History

Negotiation in Claims

Universal Insurance Holdings
09.2023 - 05.2024
  • Negotiated claim settlements effectively, ensuring fair resolutions
  • Secured and evaluated evidence to support claims processing
  • Prepared detailed manual and electronic estimates for claims assessment
  • Managed subrogation claims to recover costs efficiently
  • Resolved coverage questions to provide clarity and support for clients
  • Conducted thorough statements to gather essential information
  • Established clear evaluation and resolution plans for efficient claims handling.

Client Communication Specialist

Rocket Mortgage
07.2022 - 09.2023
  • Contacted and transferred clients to other parties
  • Persuaded clients on products, goods, and services in a production-driven environment.

Manager

V.I.P. Wear
06.2019 - 06.2022
  • Provided exceptional customer service
  • Merchandised store products
  • Managed cash drawer and ensured accurate change
  • Opened and closed the store
  • Processed cash and card payments and issued receipts and exchanges.

Call Center Representative

Bath Planet
04.2021 - 06.2021
  • Handled inbound and outbound calls
  • Provided customer support and scheduled appointments
  • Specialized in sales and ensured customer satisfaction.

Amazon Associate/ Learning Ambassador

Amazon Facility
04.2020 - 03.2021
  • Packaged items and scanned for packages
  • Assisted in order fulfillment
  • Trained and mentored new employees.

Education

Nursing

Arizona College of Nursing
Southfield, MI
12-2026

Diploma -

Cass Technical High School
06.2019

Skills

  • Customer service
  • Sales
  • Production
  • Communications (over three years of experience)
  • Retail
  • Negotiation in claims
  • Home healthcare
  • Nonverbal Communication
  • Active Learning
  • Influencing skills
  • Cross-cultural communication

References

References available upon request

Timeline

Negotiation in Claims

Universal Insurance Holdings
09.2023 - 05.2024

Client Communication Specialist

Rocket Mortgage
07.2022 - 09.2023

Call Center Representative

Bath Planet
04.2021 - 06.2021

Amazon Associate/ Learning Ambassador

Amazon Facility
04.2020 - 03.2021

Manager

V.I.P. Wear
06.2019 - 06.2022

Nursing

Arizona College of Nursing

Diploma -

Cass Technical High School
Angel Anderson