Angel Anderson
Sugar Land
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Md Anderson Medical Cancer Center
03.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
Patient Care Assistant
Sagora Senior Living
08.2023 - 02.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Assistant
The Village at Sugar Land
03.2023 - 07.2023
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Gathered medical information, weight and height measurements and vital signs.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Transported food trays and aided with feeding.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
Caregiver
Friendly Faces Senior Care
01.2022 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Shift Supervisor
CVS Pharmacy
01.2018 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Chemistry
Wharton County Junior College
Wharton, TXBachelor of Science - Human Nutrition And Foods
University of Houston
Houston, TX12-2023
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- Team leadership
- Verbal and written communication
- Electronic health records
- Patient check-in
Timeline
Patient Services Coordinator
Md Anderson Medical Cancer Center
03.2024 - Current
Patient Care Assistant
Sagora Senior Living
08.2023 - 02.2024
Patient Care Assistant
The Village at Sugar Land
03.2023 - 07.2023
Caregiver
Friendly Faces Senior Care
01.2022 - 05.2022
Shift Supervisor
CVS Pharmacy
01.2018 - 07.2021
No Degree - Chemistry
Wharton County Junior College
Bachelor of Science - Human Nutrition And Foods
University of Houston
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