Angel Arellano
Pasadena,CA
Summary
Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Rocket Fuel
La Cañada Flintridge, California
07.2015 - Current
- Led customer service team to enhance client satisfaction and loyalty.
- Developed training programs for new staff on service protocols and tools.
- Managed daily operations, ensuring efficient workflow and quality standards.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06-2004
Skills
- Customer service
- Team leadership
- Employee training
- Performance management
- Order placing
- Stocking
- Inventory
- Multitasking
- Team player
Timeline
Customer Service Manager
Rocket Fuel
07.2015 - Current
High School Diploma -
Pasadena High School
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