ANGEL ARRINGTON
MANCHESTER,GA
Summary
Proven leader and effective communicator, adept at solving complex problems and improving efficiency. At Badcock Home Furniture, I enhanced collections efficiency and customer satisfaction through strategic planning and compassionate service. Skilled in records management and fostering strong relationships, Consistently achieved and exceeded targets with a respectful and results-driven approach.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Caregiver
An Angel Cares
09.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales/Office Assistant
Badcock Home Furniture
07.2019 - 05.2020
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Manager
Ace Dry Cleaners
12.2018 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Collections Manager
Badcock Home Furniture
04.2013 - 06.2018
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Generated and mailed updated statements monthly and processed demand letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Posted receipts to appropriate general ledger accounts.
- Conducted investigations of customer accounts and payment histories.
Education
Some College (No Degree) - Nursing
Columbus Technical College
Columbus, GASome College (No Degree) - General Studies
University of West Georgia
Carrollton, GAHigh School Diploma -
Manchester High School
Manchester, GA05.1991
Skills
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- Complex Problem-Solving
- Problem-Solving
- Records Management
- Records Maintenance
Timeline
Caregiver
An Angel Cares
09.2020 - Current
Sales/Office Assistant
Badcock Home Furniture
07.2019 - 05.2020
Manager
Ace Dry Cleaners
12.2018 - 07.2019
Collections Manager
Badcock Home Furniture
04.2013 - 06.2018
Some College (No Degree) - Nursing
Columbus Technical College
Some College (No Degree) - General Studies
University of West Georgia
High School Diploma -
Manchester High School