Angel Assad
Winston-Salem,NC
Summary
Adaptable professional with 9+ years of experience and a proven knowledge of direct sales, promotions, and customer loyalty.
Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Track record of problem-solving and improving workflow efficiency in fast-paced environments. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Coordinator
Rivertop Contracting
02.2022 - 11.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Server
Mountain Madre
02.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
SALES ASSOCIATE
Golds gym
03.2017 - 03.2021
- Generate new leads through networking, cold calling & marketing
- Developed and implemented product-marketing strategies, including advertising campaigns and sales promotions
- Performed general administrative tasks, such as keeping records and writing reports
- Developed training programs or routines designed to improve health/fitness according to each individual's needs
- Promoted & sold gym memberships, supplements & personal training
- Planned and directed activities such as sales promotions and coordinating with other department heads as required
BUSINESS CREATOR, PERSONAL TRAINER & HEALTH COACH
Fit with Angel Assad
04.2021 - Current
- Train with 20 clients per month, with 70% achieving their goals within the first 6 months
- Securing 30% new clients through referrals
- Created and launched fitness challenges with over 50 participants
- Measure clients progress with check ins on a weekly basis
- Developed marketing strategies for successful business growth
- Educating clients on their protocol to help them develop a life long understanding of health and fitness
KICKBOXING INSTRUCTOR
321 fit pro
06.2021 - 02.2022
- Observe participants and inform them of corrective measures necessary for skill improvement
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines
- Offer alternatives during classes to accommodate different levels of fitness
- Create routines and choose different movements for each set of muscles, depending on participants' capabilities and limitations
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
- Monitor participants' progress and adapt programs as needed
- Promote health clubs through membership sales, and record member information
- Design personalized nutrition and workout plans for clients to achieve optimal results
- Train with 20 clients per month, with 70% achieving their goals within the first 6 months
- Securing 30% new clients through referrals
- Created and launched fitness challenges with over 50 participants
- Measure clients progress with check ins on a weekly basis
- Developed marketing strategies for successful business growth
- Educating clients on their protocol to help them develop a life long understanding of health and fitness
SERVING/BARTENDING
Black Mountain Ale House
02.2015 - 02.2021
- Greet guests with a warm welcoming smile and developed relationships with guests resulting in customer loyalty
- Serve food and alcoholic beverages to patrons, including wine, craft beer and specialty cocktails to 50-100 patrons per night
- Train and mentor new and existing employees
- Maintain a clean and organized restaurant by constantly wiping down areas, sweeping, and clearing tables
- Knowledge of proper cash handling procedures, counting money and making bank deposits ensuring accuracy
- Scheduled staff hours and assigned them duties
Education
Associate of Arts -
AB TECH
05.2019
Skills
- Organization
- Team work
- Customer relations
- Time management
- Customer service
- Account management
- Order management
- Sales support
- Accounting and bookkeeping
- Accounts receivable
- Quickbooks
- Payroll processing
Certification
NASM personal training & nutrition
Timeline
Account Coordinator
Rivertop Contracting
02.2022 - 11.2024
KICKBOXING INSTRUCTOR
321 fit pro
06.2021 - 02.2022
BUSINESS CREATOR, PERSONAL TRAINER & HEALTH COACH
Fit with Angel Assad
04.2021 - Current
Server
Mountain Madre
02.2021 - 11.2024
SALES ASSOCIATE
Golds gym
03.2017 - 03.2021
SERVING/BARTENDING
Black Mountain Ale House
02.2015 - 02.2021
Associate of Arts -
AB TECH