Angel Astacio

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Enhanced facility safety by conducting regular and thorough cell inspections.

• Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
• Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
• Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
• Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
• Conducted regular inspections of both interior and exterior of properties for damage.

4 years towards Physical Education degree. Secondary Education minor. DID NOT OBTAINED DEGREE.