Angel Avila
Weslaco
Summary
Seasoned Travel consultant with extensive experience in creating tailored travel itineraries, managing bookings, and ensuring exceptional client satisfaction. Proven ability to collaborate effectively within teams while executing individual responsibilities. Expertise in customer service and problem-solving, complemented by a commitment to staying informed about the latest travel trends and regulations. Prepared to grow skills and knowledge to enhance the travel experiences of clients.
Overview
6
6
years of professional experience
Work History
Travel Consultant
Egencia AMEX GBT
05.2024 - Current
- Managed detailed travel bookings, covering transportation, lodging, and flights, with expertise in Sabre GDS and Amadeus platforms.
- Proficiency in providing white glove customer service to VIP and executive clients
- Executed tasks efficiently during high-pressure situations to ensure booking success.
- Adaptivity to changes in workplace and travel policies
- Developed customized travel itineraries to meet client specifications and preferences.
- Advised clients on travel policies, procedures, and cost-saving strategies for business trips.
- Implemented new travel management tools, improving tracking of expenses and enhancing reporting accuracy.
Travel Counselor
CWT
10.2022 - 05.2024
- Book travel for clients via phone and email via Sabre GDS system
- Provide satisfactory customer service while maintaining professionalism, building customer relations, and handling proper call procedures
- Familiarity with car rentals and hotel bookings
- Assist training new hires over proper call handling procedures during live calls
- Work alongside leadership to review phone calls and provide feedback to travel agents
Assistant Store Manager
Titlemax
Harlingen, TX
11.2020 - 10.2022
- Managed customer inquiries and resolved issues efficiently, ensuring satisfaction in both in-person and remote communications.
- Assist supervising the office, ensuring goals and KPIs met for the month
- Train new hires with proper procedures on creating and securing title loans
Education
High School -
Weslaco High School
05-2016
Skills
- Provide professional and satisfactory customer service
- Advanced itinerary planning
- High volume environments
- Type 50 wpm
- Knowledge in computer and applications such as Office 360 (Word, Excel, and PowerPoint)
- Strong Professional communication skills both written and oral
- Reliable and able to work alone with minimal supervision
- Accountability of time management
- Learn and adapt quickly with ability to work well under pressure
- Cooperative, communicative
Languages
English
Timeline
Travel Consultant
Egencia AMEX GBT
05.2024 - Current
Travel Counselor
CWT
10.2022 - 05.2024
Assistant Store Manager
Titlemax
11.2020 - 10.2022
High School -
Weslaco High School