Angel Ayala
Mount Vernon,NY
Summary
Hardworking bilingual employee with customer service, multitasking, and time management abilities. Devoted to giving every customer/client a positive and memorable experience. Highly driven person successful at implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Berkshire Nursery & Supply
Patterson, NY
11.2021 - 02.2024
- Developed sales strategies to meet or exceed monthly sales goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated with suppliers to ensure timely delivery of supplies needed for successful operations.
- Developed new methods for increasing efficiency of workflow.
- Managed vendor relationships by negotiating and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Quality Control
Bimbo® Bakeries USA
Greenwich, CT
10.2015 - 03.2020
- Conducted quality control inspections of products.
- Follow established procedures for quality control inspections.
- Developed and implemented quality control procedures.
- Checked and tested products for satisfaction purposes.
- Cleaned work areas, utensils, equipment and surfaces.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Performed daily checks on machinery.
- Adhered to company policies regarding quality measures.
Yard Worker
All County Bus
Yonkers, NY
09.2013 - 06.2015
- Performed routine maintenance tasks on buses for optimal operations.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards to facility.
- Maintained cleanliness and organization of lot, tools, and equipment.
- Ensured all buses and drivers leave at their appropriate times.
- Made sure buses were cleaned inside and out.
- Inspected seat belts, and or booster seats to ensure the safety of riders.
Education
Associate of Science - Accounting And Business Management
Westchester Community College
Valhalla, NY05-2013
High School Diploma -
Thornton High School
Mount Vernon, NY06-2011
Skills
- Customer Service
- Leadership
- Problem Solving
- Active Listening
- Management
- Quality Assurance
- Verbal and written communication
- Staff Motivation
- Business Development
- Client Relations
- Operations Start-Up
- Vendor relationships
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
General Manager
Berkshire Nursery & Supply
11.2021 - 02.2024
Quality Control
Bimbo® Bakeries USA
10.2015 - 03.2020
Yard Worker
All County Bus
09.2013 - 06.2015
Associate of Science - Accounting And Business Management
Westchester Community College
High School Diploma -
Thornton High School
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