Summary
Overview
Work History
Education
Skills
Pharmacy technician
Assessments
Timeline
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Angel Ayres

Ardmore,OK

Summary

Experienced Customer Representative with 13 years of expertise in providing top-notch packing, shipping, and mailbox solutions. Proficient in integrating into established office systems and adept at learning new ones. Committed to ongoing training for skill and knowledge enhancement.

Overview

24
24
years of professional experience

Work History

Pharmacy Technician

Chickasaw Nation Department of Health
07.2023 - Current
  • Assist all patients with any and all medications. Answer the phone for patients Assist with mailing or filling any medications. Fill and label all prescriptions for patients. Request medication refills for patients. I enjoy helping , but not counseling patients get the top medication and information they need to live a long healthy life.
  • Processed prescriptions using electronic health record systems, ensuring accuracy and efficiency.
  • Assisted pharmacists in preparing medication orders and compounding pharmaceuticals.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly.
  • Adhered to safety protocols and regulatory standards in all pharmacy operations consistently.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Receptionist

Express Personnel
01.2023 - 07.2023
  • Greeted and assisted visitors, ensuring a positive first impression of the organization.
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Scheduled appointments and maintained calendar for office staff, optimizing workflow efficiency.
  • Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
  • Maintained organized reception area, promoting professionalism and enhancing visitor experience.
  • Collaborated with team members to improve front desk operations and streamline procedures.
  • Assisted in administrative tasks, including filing documents and managing supplies inventory.
  • Provided accurate information about services offered, enhancing customer knowledge and satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Pharmacy Technician

Homeland Inc
03.2022 - 01.2023
  • As a pharmacy technician, I get to assist the pharmacist with dispensing the correct prescription. Typing in the patients prescription into the database correctly. Helping the customer with all their pharmacy needs. Order supplies when needed. Answer the phone, use the calculator. 10 key.
  • Collected co-payments or full payments from customers.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed prescriptions using electronic health record systems, ensuring accuracy and efficiency.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly.
  • Adhered to safety protocols and regulatory standards in all pharmacy operations consistently.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Dental Lab Technician

Park Dental
05.2021 - 02.2022
  • I stock products used for the packaging and shipping department. Maintain accurate inventory counts. Work in the packaging room, UV room, Laser,Sorting.
  • Conducted routine quality inspections on finished products, maintaining adherence to industry standards.
  • Maintained organized laboratory workspace, ensuring compliance with safety protocols and optimal operational efficiency.
  • Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
  • Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
  • Improved workflow efficiency by regularly maintaining lab equipment.
  • Adhered to specifications to craft well-fitting appliances.
  • Assisted in inventory control, ensuring adequate supplies were available for efficient production.
  • Created over Number sets of dentures daily with Number% accuracy against prescriptions and patient needs.
  • Tested completed appliances for functionality before shipping them to patients or dental offices.

Manager/Sales Associate

The UPS Store
01.2007 - 07.2020
  • Followed all procedures on handling and shipping with USPS
  • Helped customers with advising best way of shipping to meet their needs
  • Kept the store clean and free of clutter
  • Maintained accurate cash balances
  • POS operations, pack and ship, Windows 10, Internet Procedures, calculator, customer service and phones
  • Enhanced customer service by providing tailored shipping solutions and product recommendations.
  • Managed inventory levels, ensuring optimal stock availability for customer needs.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Implemented sales strategies that increased store visibility and improved client retention rates.
  • Collaborated with team members to streamline daily operations, enhancing workflow efficiency.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Assisted in developing promotional materials to drive sales during peak seasons.
  • Maintained a clean, organized store environment that facilitated easy navigation for customers while promoting an inviting shopping experience.
  • Enhanced customer satisfaction by addressing and resolving concerns promptly and professionally.
  • Streamlined inventory management processes to ensure optimal product availability and timely restocking.
  • Provided a consistent, positive customer experience through attentive service and expert product knowledge.

Customer Service Associate

Home Solutions
01.2006 - 01.2007
  • Greeted potential customers and discussed their needs and solutions
  • Handled sales and deposits
  • Helped owner be aware of needs of products, displaying neatly and ordering as needed

Customer Service Associate

Lowes Home Improvement
01.2003 - 01.2005
  • Assisted customers with purchases and product information
  • Worked in the lawn and garden department.
  • Watered plants, labeled and priced all plants and stock.
  • Stocked shelves and helped with inventory
  • Helped train new recruits for great customer service

Customer Sales Associate

EZ Shop Convenience Store
01.2002 - 01.2003
  • Assisted customers with convenience store items and gas sales
  • Maintained a clean and healthy environment
  • Helped with stocking and ordering

Education

0 - Computer Science

Pontotoc Technology Center
Ada, OK
12.1998

General Studies

Murray State College
Tishomingo, OK
12.1997

12 - High school

Vanoss High School
Ada, OK
05.1997

Skills

  • Skills: Customer Service, Computer Proficient, Cash Handling, POS operations, Credit Card payments, Drawer Balancing, Mail Sorting, Package Handling, and I'm very customer focused
  • Microsoft Windows
  • Operating Systems
  • Pharmacy Technician Experience
  • 10 Key Data Entry
  • Typing

Pharmacy technician

  • Pharmacy Technician

Assessments

  • Customer service — Proficient March 2023 Identifying and resolving common customer issues Full results: Proficient
  • Work style: Reliability — Proficient March 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Administrative support professional fit — Proficient October 2020 Measures the traits that are important for successful administrative support professionals Full results: Proficient
  • Delivery driver — Proficient November 2022 Interpreting instructions or signs and solving problems Full results: Proficient
  • Work motivation — Proficient March 2022 Level of motivation and discipline applied toward work Full results: Proficient
  • Customer focus & orientation — Proficient March 2022 Responding to customer situations with sensitivity Full results: Proficient
  • Retail customer service — Proficient March 2022 Responding to customer situations in a retail setting Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Pharmacy Technician

Chickasaw Nation Department of Health
07.2023 - Current

Receptionist

Express Personnel
01.2023 - 07.2023

Pharmacy Technician

Homeland Inc
03.2022 - 01.2023

Dental Lab Technician

Park Dental
05.2021 - 02.2022

Manager/Sales Associate

The UPS Store
01.2007 - 07.2020

Customer Service Associate

Home Solutions
01.2006 - 01.2007

Customer Service Associate

Lowes Home Improvement
01.2003 - 01.2005

Customer Sales Associate

EZ Shop Convenience Store
01.2002 - 01.2003

0 - Computer Science

Pontotoc Technology Center

General Studies

Murray State College

12 - High school

Vanoss High School

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